Marilena Michael
Toronto,ON
Summary
Driven young professional with over six years of corporate telemarketing experience, and extensive sales and customer service knowledge. A strong communicator with a Bachelor's degree in Philosophy, proven organization skills, problem-solving, and multi-tasking abilities. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
12
12
years of professional experience
Work History
HOST
Morton's The Steakhouse
11.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
STUDENT RESEARCH ASSISTANT
Toronto Metropolitan University (Ryerson)
01.2021 - Current
- Utilized data analytics techniques to gather, arrange, and correct research data, creating representative graphs and charts to highlight results for presentations
- Collaborated with other researchers to develop successful research strategies with strong emphasis on data analytics methodologies
- Employed statistical, qualitative, and quantitative analysis as integral components of data analytics project.
SALES REPRESENTATIVE
Virgin Mobile
01.2018 - 01.2021
- Explain products or services and prices, and answer questions asked by customers
- Helped over 30 customers per day with their technical products and provided information regarding contracts and home internet services
- Secured information by completing data base backups
- Developed and implemented sales strategies to increase profits
- Accomplished daily and monthly sales quotas
- Managed customer accounts to secure customer satisfaction and repeat business
- Trained and mentored new sales representatives.
BANK TELLER
T.D Canada Trust
01.2016 - 01.2018
- Provide information to clients regarding bank services
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Processed customer transactions promptly, minimizing wait times
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
SALES ASSOCIATE
Rogers
01.2014 - 01.2016
- Deliver monthly and daily sales quotas and exceeding sales activity standards
- Engaged with customers to build rapport and loyalty
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Managed returns, exchanges and refunds in accordance with store policy
- Prepared merchandise for sales floor by pricing or tagging.
FINANCIAL CUSTOMER SERVICE REPRESENTATIVE
Mosaic
01.2012 - 01.2014
- Promoted available products and services to customers during service, account management, and order calls
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Educated customers about billing, payment processing, and support policies and procedures.
HOST
Mr. Greek
01.2012 - 01.2013
- Warmly greeted and seated guests, managed the waiting list, and efficiently handled table rotations
- Addressed guest inquiries, handled reservations, and resolved any complaints professionally
- Collaborated with service and kitchen staff for smooth operations and relay specific customer needs
- Informed guests about specials and events, and collected feedback to improve the dining experience.
Education
Bachelor of Arts - Psychology And Philosophy
Toronto Metropolitan University (Ryerson)
Toronto, ON12.2021
Bachelor of Arts - Psychology And Philosophy
Wilfrid Laurier University
Waterloo, ON12.2013
High School Diploma -
Markham District High School
Markham, ON12.2012
Skills
- Market Research
- Problem-Solving
- Employee Training
- Techincal Sales
- Product Promotion
- Microsoft 365
- Customer Retention Abilities
Languages
ENGLISH
GREEK
ARABIC
Timeline
HOST
Morton's The Steakhouse
11.2023 - Current
STUDENT RESEARCH ASSISTANT
Toronto Metropolitan University (Ryerson)
01.2021 - Current
SALES REPRESENTATIVE
Virgin Mobile
01.2018 - 01.2021
BANK TELLER
T.D Canada Trust
01.2016 - 01.2018
SALES ASSOCIATE
Rogers
01.2014 - 01.2016
FINANCIAL CUSTOMER SERVICE REPRESENTATIVE
Mosaic
01.2012 - 01.2014
HOST
Mr. Greek
01.2012 - 01.2013
Bachelor of Arts - Psychology And Philosophy
Toronto Metropolitan University (Ryerson)
Bachelor of Arts - Psychology And Philosophy
Wilfrid Laurier University
High School Diploma -
Markham District High School
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