Marilena Michael
Toronto,Ontario
Summary
Driven young professional with over six years of corporate telemarketing experience, and extensive sales and customer service knowledge. A strong communicator with a Bachelor’s degree in Philosophy, proven organization skills, problem-solving, and multi-tasking abilities. Motivated with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
12
12
years of professional experience
Work History
Disc Jockey/Music Producer
Self Employed Services
11.2021 - Current
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Performed in music events, music festivals, and fundraisers, such as Electric Island music fest, CODA nightclub, and more.
- Adjusted music plans based on crowd preferences and mood.
- Used controllers and mixers to mix and sample music.
- Maintained high volume of bookings by advertising through traditional, digital and social media channels.
- Transcribed musical compositions and melodic lines to adapt to particular group or create specific musical style.
- Skilled at working independently and collaboratively in team environment.
Sales Representative
Virgin Mobile
02.2018 - 01.2021
- Explain products or services and prices, and answer questions asked by customers.
- Helped over 30 customers with their technical products and provide information regarding contracts and home internet services.
- Secured information by completing data base backups.
- Developed and implemented sales strategies to increase profits.
- Accomplished daily and monthly sales quotas.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
Bank Teller
T.D Canada Trust
09.2016 - 01.2018
- Provide information to clients regarding bank services.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Sales Associate
Rogers
02.2014 - 01.2016
- Deliver monthly and daily sales quotas and exceeding sales activity standards.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Hostess/Server
Mr. Greek
01.2014 - 03.2015
- Served food and beverages promptly, with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Financial Customer Service Representative
Mosaic
02.2012 - 01.2014
- Promoted available products and services to customers during service, account management, and order calls.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing, and support policies and procedures.
Education
Bachelor of Arts - Psychology And Philosophy
TMU (Formerly Ryerson University)
Toronto, ON04.2021
Bachelor of Arts - Psychology And Philosophy
Wilfrid Laurier University
Waterloo, ON2013
High School Diploma -
Markham District High School
Markham District High School
Markham, ON2012
Skills
- Problem-Solving Strengths
- Market Research
- Product Management and Pricing
- Product Promotion
- Customer Retention Abilities
- Microsoft Office
- Prospecting Skills
- Cash Handling
- Dining Customer Service
- Train Employees
- Menu Memorization
- Music Knowledge
Languages
Greek
Native or Bilingual
Timeline
Disc Jockey/Music Producer
Self Employed Services
11.2021 - Current
Sales Representative
Virgin Mobile
02.2018 - 01.2021
Bank Teller
T.D Canada Trust
09.2016 - 01.2018
Sales Associate
Rogers
02.2014 - 01.2016
Hostess/Server
Mr. Greek
01.2014 - 03.2015
Financial Customer Service Representative
Mosaic
02.2012 - 01.2014
Bachelor of Arts - Psychology And Philosophy
TMU (Formerly Ryerson University)
Bachelor of Arts - Psychology And Philosophy
Wilfrid Laurier University
High School Diploma -
Markham District High School
Markham District High School
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