Marilbis Ramirez
Burnaby,B.C.
Summary
I am a highly motivate professional that is hard working, a collaborative team player with strong interpersonal and communication skills. Demonstrates strengths include being able to meet deadlines within specific time frames, multitasking, and working well under pressure. Skilled in listening with empathy and seeing client’s needs.
Overview
22
22
years of professional experience
Work History
Concierge Lead/ Sales Associate
Optima Living - Wisteria Place
05.2021 - Current
- Connect with prospective seniors through engaging senior centres, clubs, health and wellness Centres, business associations, and direct marketing efforts in the community
- Prospecting and Qualifying future residents or Decision Makers to determine if our community is the best fit for them
- Customize a virtual or onsite tour
- Provide weekly leasing and marketing reports to Regional
- Monthly update "WSHHS Board Members on the community for Sales and Marketing
- Accurately track and maintain data on incentives, referral sources, advertising, promotions, and outreach events
- Promote resident stories via weekly social platforms for ongoing resident engagement.
- Assist with coordination of pre-arrival and welcome package
- Support the General Manager with preparation of lease documentation prior to move-in,
- Constant meet and greets to stay in touch with prospective residents leveraging state of the art senior CRM platform, Sherpa
- Successfully conducted and organized Open Houses
- Organizes residents events, while promoting the community via social media marketing, direct mailing and outside marketing.
- Developed and maintained knowledge of current sales and promotions.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training with the Concierge Team
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Worked with company wide sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Intermin General Manager
Optima Living - Wisteria Place
01.2023 - 04.2023
- Maintained the day to day operations of the business
- Supported and facilitated the month Resident Council Meetings
- Participated in monthly financials and reporting to the owners
- Oversaw daily complaints, complements and concerns from residents and family members
- Continued to provide strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Assisted in recruiting, hiring and training of team members.
Customer Care Representative
Connect Hearing Hasting Sunrise
01.2017 - 05.2021
- Ordering supplies , shipping /receiving multiple courier shipment
- Scheduling & calendar management, billing, customer service Informing patients about their hearing aids and its benefits
- Ordering and returning hearing aids and supplies Minor cleaning of hearing aids
- Continue to promote and market products to gain new clients to further boost sales
- Education seminars on the products in seniors homes and the valuable information on hearing products
- Continue to service current clients directly onsite to support and assist with devices
- Logged call information and solutions provided into internal database.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained up-to-date knowledge of product and service changes.
Receptionist (Concierge)
Amica West Vancouver
01.2011 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported and booked appointments for residents
- Supported Community Operations Manager with daily PayScan invoices with Yardi
- Maintained daily resident charges and posted in Yardi
- Establish and maintain resident service and respond to resident inquires
- Welcomed family members with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices dependant on information
- Participated in monthly fire drills
- General administrative duties include typing of document and maintaining the File system
- Supported Sales and Marketing and performed Tours on Weekends
- Was an ambassador of my community to support all departments
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Server
Amica West Vancouver
01.2008 - 01.2016
- Set positive tone for entire dining experience as first point of contact for incoming residents and guests.
- Resolved residents complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for residents and staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep dining room working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied residents
Account Manager – Coffee Shop, Vancouver
Makaveddie’s Café
01.2006 - 01.2008
- Customer Services, Payroll, Business Promotion Credit Notes Purchasing, Managing Invoices, Account payable, Account receivable.
- Built and strengthened long-lasting client relationships based on accurate service orders and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Led and managed a team to ensure customer service and the hospitality experience was always professional and welcoming
Marketing Coordinator Assistance, Vancouver
P.C “MARKETING”
01.2004 - 01.2006
- Researching sales leads
- Coordinated appointment for subsequent shows
- Customer satisfactions follow up Market Research and Database Profiles
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Established relationships with key stakeholders and media outlets to secure press coverage and increase rapport and trust.
Marketing Coordinator Assistance, Vancouver
Interchange “International ESl School”
01.2002 - 01.2003
- Sales, Customer Service, Data entry and Marketing
Education
Bachelor of Business Administration And Management - Administration Studies
Langara College
Vancouver, BC01.2011
Business Communication Diploma - Internationmal Trade
BCIT
Vancouver, BC01.2005
No Degree - Web Production
Corporate Communication Training College
Vancouver, BC01.2003
Bachelor of Business Administration - Major in Visual Production Communication
Corporate Communication Training College
Vancouver, BC01.2002
Associate of Arts - Marketing Management
Technological Insitute of Marketing "ISUM"
Caracas, Venezuela01.1988
Skills
- Sales Transaction Processing
- Payment Processing
- Stress Management
- Brand Promotion
Highlights And Skills
- Efficient organizational and planning skills
- Ability to handle multiple line telephone, walk in customers and offer duties with priority in a busy office
- Microsoft Office package knowledge (Word, Excel, Power Point), Desktop and Web Design, Sherpa
- Able to work in a fast-paced environment and readily acceptable to change
- Work priorities at any time
- Excellent communication skills (English and /or Spanish)
- Self-motivated, detail oriented
- Friendly and outgoing enjoy working in a team
- Responsible, hardworking, independent and a quick learner
References
Available Upon Request
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Intermin General Manager
Optima Living - Wisteria Place
01.2023 - 04.2023
Concierge Lead/ Sales Associate
Optima Living - Wisteria Place
05.2021 - Current
Customer Care Representative
Connect Hearing Hasting Sunrise
01.2017 - 05.2021
Receptionist (Concierge)
Amica West Vancouver
01.2011 - 01.2021
Server
Amica West Vancouver
01.2008 - 01.2016
Account Manager – Coffee Shop, Vancouver
Makaveddie’s Café
01.2006 - 01.2008
Marketing Coordinator Assistance, Vancouver
P.C “MARKETING”
01.2004 - 01.2006
Marketing Coordinator Assistance, Vancouver
Interchange “International ESl School”
01.2002 - 01.2003
Bachelor of Business Administration And Management - Administration Studies
Langara College
Business Communication Diploma - Internationmal Trade
BCIT
No Degree - Web Production
Corporate Communication Training College
Bachelor of Business Administration - Major in Visual Production Communication
Corporate Communication Training College
Associate of Arts - Marketing Management
Technological Insitute of Marketing "ISUM"
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