MARI KRIZ MALACA
Hinton,Alberta
Summary
Customer-focused professional with BPO experience in customer service and technical support at Western Union, Global Payments, and Lightspeed Commerce. Reliable and detail-oriented, with strong communication, problem-solving, and transaction support skills, seeking to contribute to Shoppers Drug Mart as a Cashier.
Overview
1
1
Language
7
7
years of professional experience
Work History
Technical Support Representative
Lightspeed Commerce
09.2022 - 03.2023
- Diagnosed technical issues by gathering information, identifying root causes, and applying appropriate solutions.
- Assisted customers with account access, user permissions, connectivity, software configuration, and system functionality.
- Documented customer interactions, troubleshooting steps, resolutions, and technical issues accurately in support systems.
- Escalated complex or unresolved technical issues to higher-level support or specialized teams with detailed troubleshooting information.
- Followed established troubleshooting procedures, knowledge-base resources, and support guidelines.
- Managed multiple customer inquiries while maintaining professionalism, patience, and a customer-focused approach.
Technical Support Representative 2
Global Payments Process Center, Inc.
06.2017 - 06.2022
- Managing incoming support inquiries via phone
- Troubleshooting payment industry hardware including pin pads, card readers, countertop terminals and even online payment systems
- Escalating matters as appropriate
- Assisting on improving procedures and efficiency
- Working efficiently and professionally with other departments
- Educating merchants on company policies and procedures to prevent financial losses
Customer Support Representative
SPI CRM Mandaluyong
01.2016 - 02.2017
- Processed money transfers for customers from Northern America to all the parts of the world whilst ensuring prompt, accurate and excellent customer service via phone, email and chat is delivered.
- Assisted customers on troubleshooting their online account.
Education
Bachelor of Science - Business Administration, Marketing
Jose Rizal University
Mandaluyong, Philippines03.2013
undefined
Rizal Technological University
03.2006
Skills
Customer Service & Customer Relations
POS & Computer Systems
Problem-Solving & Troubleshooting
Clear Verbal & Written Communication
Attention to Detail & Accuracy
Multitasking in Fast-Paced Environments
Handling Customer Inquiries & Concerns
Product & System Knowledge
Teamwork & Professionalism
Ability to Learn New Systems Quickly
Reliable & Punctual
Languages
English
Full Professional
Timeline
Technical Support Representative
Lightspeed Commerce
09.2022 - 03.2023
Technical Support Representative 2
Global Payments Process Center, Inc.
06.2017 - 06.2022
Customer Support Representative
SPI CRM Mandaluyong
01.2016 - 02.2017
undefined
Rizal Technological University
Bachelor of Science - Business Administration, Marketing
Jose Rizal University