Marika Shafonsky

Victoria

Summary

Qualified Clinic Manager overseeing clinic operations and ensuring high standards of patient care and clinic development. Successfully managed day-to-day administrative tasks and improved operational efficiency. Demonstrated expertise in team leadership and patient relations. Focused on delivering high-quality care and optimizing clinic performance.

Overview

years of professional experience

Work History

Clinic Manager

Acorn Optometry

01.2024 - Current

Hired, trained and supervised employees to maintain team of high performers.
Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
Created and implemented policies to improve operational efficiency and patient care quality.
Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
Implemented new projects to expand scope of engagement.
Self-motivated, with a strong sense of personal responsibility.
Demonstrated strong organizational and time management skills while managing multiple projects.

Administrative Assistant and Eyewear Specialist

Oak Bay and Acorn Optometry

01.2019 - Current

I was selected to work at multiple locations due to proficiency with daily tasks
Day-to-day responsibilities include helping patients in person and on the phone, ordering lenses, pretesting, performing contact lens training, referral reports, colour vision testing, opening and closing locations, performing all daily accounting tasks, and medical billing
The clinic holds a high standard for customer service and quality of our services, striving to provide patients with the best service

Medical Office Administrator

Victory Therapeutics Ltd.

04.2023 - 09.2024

I was involved in many tasks such as facilitating communications between practitioners, coordination of schedules, patient experience, medical billing, creating organizational structures within the clinic, remote office assistance, ICBC claims, communication with lawyers, and ensuring our policies and consent documents meet the required standard
Received, recorded and filed medical payments by check, cash, and credit card.

Education

Bachelor of Science - Psychology

University Of Victoria

Victoria, BC

06-2024

Skills

Operations management
Employee training
Employee recruitment
Medical billing
Records maintenance

Problem identification
Vendor relations
Marketing
Schedule management
Project planning and development

Timeline