Marika Haucke
Lethbridge,AB
Summary
Accomplished Client Service Representative with a proven track record at The Credit Counselling Society, adept in handling sensitive client information and enhancing customer satisfaction. Expertise in organization and verbal communication, significantly improving client relations through meticulous record-keeping and proactive problem-solving. Demonstrates exceptional time management and security awareness, contributing to a secure and efficient work environment.
Overview
13
13
years of professional experience
Work History
Receptionist
Spa @ The Cove
01.2023 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Paint Specialist
Home Hardware Building Centre
05.2020 - 09.2022
- Implemented quality control measures by thoroughly inspecting completed projects before delivery to clients.
- Streamlined inventory management with proper stock organization and regular monitoring.
- Provided exceptional customer service, addressing concerns promptly and offering satisfactory resolutions to any issues encountered.
Optometric Assistant
Spectrum Optometry
11.2017 - 04.2019
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
- Enhanced patient satisfaction by providing efficient and friendly service during their visits.
- Aided in the selection of eyeglass frames that best suited each patient''s face shape, style preferences, and prescription requirements.
- Maintained clean and organized examination rooms to ensure a comfortable environment for patients.
- Ensured accuracy of patient records by diligently updating information during each visit or interaction.
Client Service Representative
The Credit Counselling Society
11.2010 - 11.2017
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Collaborated with other departments to develop ways to increase customer satisfaction.
Education
Highschool Diploma -
Brocklehurst Secondary School
Kamloops, BC06.2000
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling appointments
- Verbal and written communication
Languages
German
Limited Working
Timeline
Receptionist
Spa @ The Cove
01.2023 - 05.2023
Paint Specialist
Home Hardware Building Centre
05.2020 - 09.2022
Optometric Assistant
Spectrum Optometry
11.2017 - 04.2019
Client Service Representative
The Credit Counselling Society
11.2010 - 11.2017
Highschool Diploma -
Brocklehurst Secondary School
Similar Profiles
Dorine Dorine null
Spa Owner at Body and Mind Mobile SpaSpa Owner at Body and Mind Mobile Spa
Tia PatelTia Patel
Trainee Receptionist at The Cove SpaTrainee Receptionist at The Cove Spa
GRACE ANN ROMANES SALANGUITGRACE ANN ROMANES SALANGUIT
Housekeeping and Laundry Attendant at CANYON COVE HOTEL AND SPAHousekeeping and Laundry Attendant at CANYON COVE HOTEL AND SPA
Benjamin SmithBenjamin Smith
Carpenter at Westco Construction Ltd.Carpenter at Westco Construction Ltd.
Emerald AboajaEmerald Aboaja
Nursing Student at St Therese VillaNursing Student at St Therese Villa