Marika Brisson
North Bay
Summary
Dynamic professional with a strong background in hospitality and customer service, honed at Hoagies. Proven ability to manage multiple tasks efficiently while ensuring health and safety compliance. Recognized for enhancing customer satisfaction through effective communication and attention to detail, contributing to repeat business and a positive work environment.
Overview
6
6
years of professional experience
Work History
Cook
Hoagies
09.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Assistant Manager
Showcase
11.2023 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
TSYS
02.2020 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cleaner
Golden Compass
01.2019 - 12.2019
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Education
Odyssee
North Bay, ON06.2016
Skills
- Customer service
- Cleaning and organization
- Food handling
- Multitasking and organization
- Hospitality and service industry background
- Time management
- Attention to detail
- Health and safety compliance
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Cook
Hoagies
09.2024 - Current
Assistant Manager
Showcase
11.2023 - 04.2025
Customer Service Representative
TSYS
02.2020 - 05.2022
Cleaner
Golden Compass
01.2019 - 12.2019
Odyssee
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