MARIJANA MIHAJLOVIC

• Tracked expenses and income for business while organizing and maintaining bank statements for checking accounts.
• Enhanced operational efficiency by automating routine bookkeeping tasks.
• Handled day-to-day accounting processes to drive financial accuracy.
• Developed and maintained detailed financial records using QuickBooks and Excel spreadsheets.

• Managed accounts payable and receivable to ensure accurate financial reporting.
• Reconciled bank statements daily.
• Developed and maintained detailed financial records using QuickBooks and Excel spreadsheets.
• Maintained and processed invoices, deposits, and money logs.

• Working in department for social financial aid.
• Calculating monthly amounts of financial aid for people in social needs.
• Preparing financial reports for sort of paying for people in nursing homes.
• Assisted in budget preparation , providing insights for strategic financial planning.
• Gathered financial information, prepared documents, and closed books.
• Provided journal entries and performed accounting on regular basis.
• Assisted in preparing reports and presentations, enhancing communication between departments.

• Managed high volume of inbound calls while ensuring exceptional customer service.
• Utilized call management systems to track and document customer interactions efficiently.
• Resolved customer inquiries and issues promptly, improving overall satisfaction ratings.
• Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
• Maintained system documentation detailing service operations.
• Maintained accurate records of calls placed and received.
• Reviewed customer feedback to determine strategies for improving customer service.

• Assisted customers in selecting appropriate pet supplies and products.
• Maintained inventory accuracy through regular stock checks and replenishment.
• Educated customers on pet care practices and product usage effectively.
• Processed transactions efficiently using point-of-sale systems while managing cash register operations.
• Handled cash transactions efficiently, ensuring accurate accounting and a smooth customer experience at checkout.
• Streamlined product inventory management, ensuring timely restocking of shelves and maintaining organized displays.
• Managed efficient cash register operations.
• Bookkeeping and preparing financial reports.

• Trained and mentored new sales representatives on product knowledge and effective selling techniques.
• Analyzed market trends to identify potential growth opportunities and adjust sales tactics accordingly.
• Established relationships with key clients, fostering loyalty through exceptional service and support.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Bookkeeping and financial accounting on daily basis. Preparing financial reports for every month and final reports for current year.

Revisions on final annual financial reports for small and medium businesses. Correction and final closure.