Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marija Nedev

Ottawa,ON

Summary

Diligent worker with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

9
9
years of professional experience

Work History

Sales Associate

Sunglass Hut
12.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Barista

Carmelito Cafe
07.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Model

Models International Management
05.2020 - 12.2022
  • Remained focused, motivated and professional throughout long shoots and events.
  • Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.

Production Helper

Valley Flowers
11.2018 - 12.2021
  • Completed quality control checks for consistent product output of bouquets, ensuring customer satisfaction.

Cleaner

Final Touch Cleaning
02.2016 - 03.2017
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

Education

Bachelor of Arts - Psycholinguistics And Communication Disorders

Carleton University
Ottawa, None
01-2026

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Client service

Languages

English
Native or Bilingual
Serbian
Full Professional
French
Professional Working

Timeline

Sales Associate

Sunglass Hut
12.2023 - Current

Barista

Carmelito Cafe
07.2022 - Current

Model

Models International Management
05.2020 - 12.2022

Production Helper

Valley Flowers
11.2018 - 12.2021

Cleaner

Final Touch Cleaning
02.2016 - 03.2017

Bachelor of Arts - Psycholinguistics And Communication Disorders

Carleton University
Marija Nedev