Marija Marin

• Reviewing automated alerts, transactions determining Reasonable grounds to suspect (RGS) or non- RGS cases

• Conducting investigations to effectively mitigate risk and address all relevant regulatory requirements

• Investigating time-sensitive cases to be referred to RGS

• Creating reports to file suspicious Transaction Reporting (STR)

• Contributes to the overall success of the FIU

• Recommend demarket for customers who exceed Bank’s risk tolerance

• Ensures all activities comply with governing regulations, internal policies and pocedures

• Provides high quality suspicious transactions reports (STRs) to FINTRAC as soon as practicable

• Manager for the customer experience associates

• Cash and custody duties

• Health and Safety protocols

• Branch administrator

• Conducted interviews for new hires, and onboarded new hires

• Coaching customer experience associates process and individual performances

• Authorizing transactions up to 500k such as transactions, drafts, wires and etc. verification for branch

• Ensure for compliance to be met for daily

• Handle Fraud accounts, determining banking relationship or termination

• Cash shipment to central branch weekly and Cash order for cash limits to be met for branch

• Customer service lead for service for various of duties of the service team for branch

• Branch ambassador, consisting coaching for the branch

• Followed up with customers about resolved issues to maintain high standards of customer service.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Enhanced customer satisfaction by implementing new strategies to address concerns and resolve issues promptly.

• Maintenance requests for National commercial banking clients

• Maintenance on personal loans; ensuring limits and rates are matching

• Completing requests using PEGA platform

• Communication with client relationship managers via email

• Processing requests regarding client’s loans and account maintenance for the commercial accounts

• Preparing documents for signing for requests in order to process the requests

• Verifying signatures and compliance in order to comply with bank’s guidelines

• Preparing refinance statements for closing

• Maintenance mortgages for clients and preparing deals to complete by closing date

• Maintenance on personal loans; ensuring limits and rates are matching

• Completing deals through Scotiahome application

• Communication with Branch partners via email to maintenance/complete the deals

• Funding proceeds to customer through posting FFT application

• Posting worksheets on FFT application to complete deals

• Assisting Branch partners with administrative, processing and system issues through via telephone

• Problem solving skills used to assist with branch experience issues

• Raising tickets through via online ticket system to the support team to escalate issues

• Provide job manual and guides providing with processing at the branch

• Ensure customer branch experience is always at top and solve issues quickly for the branch to assist our customers

• MS teams project, when new communication project implemented, train cross the team to learn the new communication application

• Conducting huddles for the team to bring engagement and knowledge to the team

• Involved in the engagement team- to ensure engagement within the team, created games and huddles to keep this positive environment for the team

• Greet clients and ensuring exceptional customer service is provided

• Maintaining cleanliness for the branch

• Global Ambassador for the branch, ensuring proper posters, amount of stationary supplies is supplied for branch and lobby leading

• Digital ambassador, ensuring to help customers bank digitally

• Open accounts and credit cards, financially advise clients to become financially better off.

• Ensure know your customer compliance is completed

• Recommend investment products and services that are suitable for prospects and clients based on their objectives, resources, time horizon, risk profile, and preferences

• Solicit clients actively via telephone, mail, referrals, etc.

• Maintain proper documentation following present guidelines established by compliance and management

• Helped clients make informed decisions about financial future.
• Recommended specific investments to help clients meet financial goals.
• Assisted clients with budgeting and cash flow management.
• Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.

• Assisted customers with banking needs and inquiries.

• Receive and count working cash at beginning of shift

• Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Educated customers on online banking and mobile banking applications.
• Maintained friendly and professional customer interactions.

• Identify customers, validate and cash cheques

• Process cash withdrawals

• Balance currency, cash and cheques in cash drawer at end of each shift

• Greeting guests as they enter in and out of the building

• Escorting guests to their tables

• Ensuring friendly and efficient service

• Maintaining cleanliness of greeting area and washrooms

• Assisting servers when needed as bringing out food to the table

• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
• Checked in with servers to confirm preparedness before seating customers.
• Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.