Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marija Krakovic

Etobicoke,Ontario

Summary

Dynamic and adaptable Sales Associate with a proven track record at Eataly, enhancing customer satisfaction and retention through exceptional service and problem-solving skills. Skilled in cash register operation and conflict resolution, I excel in fast-paced environments, fostering teamwork and collaboration. Achieved significant improvements in customer engagement by leveraging outstanding people skills and a flexible approach to work. I am also very outgoing and bubbly.

Overview

2
2
years of professional experience

Work History

Sales Associate

Eataly
10.2023 - 08.2024
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across weekend and holiday shifts.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.

Host

Scaddabush
10.2022 - 08.2023
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Answered customer questions about hours, seating, and menu information.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.

Sales Assistant

American Eagle Outfiters
07.2022 - 10.2022
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Managed efficient cash register operations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Increased sales by building strong customer relationships and providing excellent service.

Education

High School Diploma -

Richview Collegiate Institute
Etobicoke, ON
06.2024

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Relationship Building
  • Outgoing Personality
  • Flexible Schedule
  • Cash Register Operation
  • Conflict Resolution
  • Client Service

Languages

English
Native or Bilingual
French
Native or Bilingual
Serbian
Native or Bilingual

Timeline

Sales Associate

Eataly
10.2023 - 08.2024

Host

Scaddabush
10.2022 - 08.2023

Sales Assistant

American Eagle Outfiters
07.2022 - 10.2022

High School Diploma -

Richview Collegiate Institute

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Marija Krakovic