Maria Doliak
Niagara Falls,ON
Summary
Experienced and versatile professional with a background in retail and customer service, complemented by skills in digital content creation and social media management. Demonstrated ability to handle high-volume tasks efficiently, maintain strong customer relations, and adapt quickly to new responsibilities. Strong communication skills and a proactive approach to problem-solving.
Overview
5
5
years of professional experience
Work History
Content Creator & Social Media Specialist
Freelance
04.2023 - Current
- Developed and edited video content for TikTok, helping brands and individuals grow their presence, and engage audiences.
- Skilled in video editing, photo retouching, and copywriting to deliver cohesive, high-quality content.
- Provided consulting on social media strategy, enabling clients to achieve growth, and improve audience engagement.
- Sourced relevant images, graphics, audio files, video clips for use in digital content.
- Generated ideas for new blog posts or articles based on customer needs and current trends.
- Posted useful, creative and timely content on social media, blog and website.
- Conducted keyword research to guide content creation and optimize reach.
- Optimized posts for SEO purposes by incorporating keywords into titles and descriptions.
- Conducted competitor analysis to stay ahead of industry trends and best practices.
Online Order Picker
Lenta LLC, Russia
Stavropol, Stavropol Territory, Russia
10.2021 - 05.2022
- Accurately picked and processed online orders in a high-paced environment, consistently meeting deadlines and maintaining accuracy.
- Communicated with customers to confirm order details and resolve issues with product substitutions.
- Verified accuracy of orders by comparing items and quantities picked to customer invoices.
- Utilized scanning equipment for picking, packing and shipping orders.
- Assembled boxes or other containers and packed items carefully to ensure safe shipment.
- Prepared orders for shipment by wrapping packages securely with protective materials such as bubble wrap or foam padding.
- Ensured that all safety regulations were followed while performing work duties.
- Followed established procedures for receiving incoming shipments and verifying contents against purchase orders.
- Collaborated with various departments to ensure efficient order processing and optimize workflows.
- Recognized for high-quality performance and considered for a supervisory role based on demonstrated leadership and attention to detail.
Dental Clinic Administrator
32 Plus LLC
Stavropol , Stavropol Territory Russia
08.2019 - 09.2021
- Managed patient appointments, call handling, and staff schedules, ensuring smooth clinic operations.
- Managed communications within the clinic including emails, phone calls, interoffice memos.
- Provided administrative support to physicians and other medical staff.
- Performed data entry for patient demographics, insurance information.
- Resolved customer service issues in a timely manner.
- Maintained a comprehensive patient database, processed payments, and coordinated staff communication.
- Proficiently used 1C software tailored to dental practices, enhancing client service and administrative efficiency.
Education
Some College (No Degree) - Tourism And Tour Operator Activities
Stavropol Institute of Service "Russia"
Stavropol, Russia 11-2015
Skills
- Client service and communication
- Team collaboration
- Confident user of platforms such as Zoom, messaging apps, Microsoft office and other digital tools
- Digital publishing
- Video content creation
- Video creating skills
- Video editing skills
Languages
English
Professional
Russian
Native/ Bilingual
Ukrainian
Full Professional
Timeline
Content Creator & Social Media Specialist
Freelance
04.2023 - Current
Online Order Picker
Lenta LLC, Russia
10.2021 - 05.2022
Dental Clinic Administrator
32 Plus LLC
08.2019 - 09.2021
Some College (No Degree) - Tourism And Tour Operator Activities
Stavropol Institute of Service "Russia"