Mariia Vytrishchak
Proficient Individual With Extensive Experience In Developing Teams And Operational Procedures.
Rossland,BC
Summary
Driven by a results-focused approach, enhanced guest loyalty through staff training and exceptional guest feedback coordination. Tenure across prestigious employers like Fairmont Jasper Park Lodge has honed scheduling and planning expertise alongside verbal communication, demonstrating ability to significantly improve operational efficiencies and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Administrative Assistant/Coordinator
Fairmont Jasper Park Lodge
2022.10 - Current
- Assisted in planning and execution of company events, resulting in increased employee engagement and satisfaction.
- Managed multiple projects simultaneously, ensuring deadlines were met while maintaining strict attention to detail.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and procedures.
- Contributed to overall office efficiency by providing administrative support to various departments as needed.
- Supported departmental goals by conducting research on relevant topics and presenting findings at staff meetings.
- Developed strong working relationships with colleagues and clients through excellent interpersonal skills and professionalism.
- Completed bi-weekly payroll for 80 employees.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Assistant Reception Manager
Italian Restaurant Signor Sassi
2021.07 - 2023.08
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in team environment.
- Managed daily operations of department, encouraged team members, resolved conflicts, and controlled pacing through Sevenrooms system.
- Handled reservations, including over bookings and VIP requests.
- Improved guest loyalty by 12% through staff training.
- Assigned team members to specific positions for each shift.
- Maintained and controlled floor plan for special requests, large groups, and timing.
- Increased positive reviews by 5%.
Reception/Reservation Manager
Festival “Riyadh Season” & “Jeddah Season”
2019.10 - 2020.01
- Analyzed booking trends to forecast demand, enabling informed decision-making on pricing strategies.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Introduced new cancellation policy that reduced last-minute cancellations while still catering to guest needs effectively.
- Evaluated, trained, and scheduled employees across different restaurant concepts during festival seasons.
- Guided staff and assisted brand ambassadors in maintaining quality standards.
- Enhanced teamwork, professionalism, and product knowledge, achieving 60% repeat customer base.
- Promoted "always say yes" approach to guest interactions, ensuring responsive service and repeat business.
- Maintained comprehensive knowledge of dining room layout.
Head Hostess/Reservation
Sofitel Dubai Jumeirah Beach
2017.12 - 2019.07
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Managed guest complaints promptly and professionally, ensuring customer satisfaction.
- Coordinated appointments and reservations, and trained new host and hostess employees.
- Performed all necessary opening, running, and closing side work, including cashiering and financial reports.
- Provided support to all managers.
- Handled guest complaints using instant pacification procedures.
- Monitored guest reactions and conferred with management to ensure satisfaction.
Education
Food Industry
National University of Food Technology
Kyiv, Ukraine02.2015
Skills
- Data entry expertise
- Scheduling and Planning
- File Organization
- Verbal Communication
- Staff Training & Development
- Process Improvement
- Reservation Procedures
- Guest Feedback Coordination
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Timeline
Administrative Assistant/Coordinator
Fairmont Jasper Park Lodge
2022.10 - Current
Assistant Reception Manager
Italian Restaurant Signor Sassi
2021.07 - 2023.08
Reception/Reservation Manager
Festival “Riyadh Season” & “Jeddah Season”
2019.10 - 2020.01
Head Hostess/Reservation
Sofitel Dubai Jumeirah Beach
2017.12 - 2019.07
Food Industry
National University of Food Technology
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