Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Mariia Shpak

Halifax,NS

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication.

Positive and upbeat with strong relationship-building abilities.


Overview

10
10
years of professional experience

Work History

Secretary of the Court Session

Ivano-Frankivsk District Administrative Court
01.2015 - 01.2023
  • Carried out court summonses and notifications for people.
  • Ensured control over full recording of court sessions by technical means.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
    Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Informed customers by mail or telephone of additional steps needed to obtain court decisions.
  • Contributed to positive work environment through courteous interactions with colleagues, attorneys, litigants, and other stakeholders.
  • Drafted professional court correspondence to facilitate legal proceedings.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Expedited case resolution by assisting judges with preparation documentation and organization tasks.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Coordinated courtroom proceedings and enforced adherence to proper procedures.
  • Trained new employees on proper filing procedures and record-keeping practices to maintain consistency across departments.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties
  • Prepared court orders and judgments for signature.
  • Performed other instructions of presiding judges.
  • Maintained strict confidentiality with sensitive information, safeguarding integrity of judicial system.
  • Worked well in team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.

Department Librarian

Ivano-Frankivsk District Administrative Court
01.2014 - 10.2015
  • Kept up-to-date records of materials, maintained inventory and corrected cataloguing errors.
  • Located requested books on shelves and in library database and fetched items for patrons.
  • Kept records of documents that were added to or removed from library collection.
  • Was processing acquisitions for library collection.
  • Created system of library catalogues and files (alphabetical and systematic catalogues and alphabetical and subject index to it, systematic files of articles, thematic and other files) both in traditional and electronic forms.
  • Studied information needs of court employees who are library users.
  • Executed orders of chief judge and chief of staff of court related to organization of library's work and advanced training of court staff.

Clerk of the Documentary

Ivano-Frankivsk District Administrative Court
01.2013 - 01.2014
  • Ensured organization, timely and high-quality performance of work entrusted to them.
  • Performed my work in cooperation with employees of other structural units.
  • Used computer equipment and office equipment to improve efficiency of their work and court as whole;
  • Received and sent court correspondence;
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Ensured and control receipt and sending of letters on time.
  • Constantly improved my professional level and business qualifications.
  • Maintained up-to-date knowledge of service changes.
  • Clarified customer issues and determined root cause of problems to resolve complaints.
  • Responded to customer requests for services, and company information.
  • Facilitated communication between attorneys and court staff for effective collaboration on cases.

Education

Bachelor's Diploma - Law Studies

Lviv State University of Internal Affairs
Ukraine
06.2013

Skills

  • Documentation
  • Correspondence Management
  • Conflict Resolution
  • Records Maintenance
  • Customer Service
  • Telephone skills
  • Microsoft Office
  • Mail handling

Hobbies

  • I love embroidery and have embroidered images for myself and my relatives.
  • I like to travel, it inspires and gives fresh emotions.
  • I love animals so much. I help poor and needy animals.

Timeline

Secretary of the Court Session

Ivano-Frankivsk District Administrative Court
01.2015 - 01.2023

Department Librarian

Ivano-Frankivsk District Administrative Court
01.2014 - 10.2015

Clerk of the Documentary

Ivano-Frankivsk District Administrative Court
01.2013 - 01.2014

Bachelor's Diploma - Law Studies

Lviv State University of Internal Affairs
Mariia Shpak