Timeline
Work History
Education
Skills
Summary
Languages
Generic

mariia popova

Toronto,ON

Timeline

Bachelor Of International Business Economics - International Business

Humber College
01.2024 - Current

barista

jonny ponchik
05.2021 - 09.2021

Work History

barista

jonny ponchik
05.2021 - 09.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Promoted additional items with beverages, increasing store sales.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Education

Bachelor Of International Business Economics - International Business

Humber College
Toronto
01.2024 - Current

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Cleanliness
  • Order taking
  • Cash register operation
  • Espresso machine operation
  • Beverage preparation
  • Quality control
  • Fluent in russian and english languages
  • Adaptable and flexible
  • Customer service

Summary

Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to mastering latte art, espresso extraction, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.

Languages

English
Advanced (C1)
Russian
Bilingual or Proficient (C2)

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