Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mariia Pikelna

Onanole,MB

Summary

Experienced in various aspects of the hospitality industry, including barista service, front desk operations (including night audit), and housekeeping. Multilingual professional pursuing studies in philosophy and German language & literature. Recognized for delivering exceptional customer service in fast-paced environments. Fluent in five languages. Adaptable to international and multicultural settings.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barista

Lake House Restaurant
01.2025 - 08.2025
  • Company Overview: Contact: (204) 848-7366 | frontdesk@staylakehouse.ca | 128 Wasagaming Dr, Onanole, MB R0J 1N0
  • Prepared a variety of espresso-based beverages and teas with consistency and care.
  • Maintained a clean, inviting café space and ensured timely service.
  • Assisted with opening/closing duties and inventory restocking.
  • Contact: (204) 848-7366 | frontdesk@staylakehouse.ca | 128 Wasagaming Dr, Onanole, MB R0J 1N0

Front Desk Agent / Night Auditor

Elkhorn Resort
03.2024 - 08.2025
  • Company Overview: Contact: (204) 848-2802 | frontdesk@elkhornresort.mb.ca | 3 Mooswa Drive East, Onanole, MB R0J 1N0
  • Checked guests in/out, handled bookings, and responded to inquiries.
  • Provided guest support and information on resort amenities and local attractions.
  • Performed night audit shifts: reconciled daily transactions, prepared financial summaries.
  • Monitored the lobby for security and guest comfort during nighttime hours.
  • Contact: (204) 848-2802 | frontdesk@elkhornresort.mb.ca | 3 Mooswa Drive East, Onanole, MB R0J 1N0

Housekeeping Experience

Hotel Flörke (Germany) & Lakehouse (Canada)
03.2023 - 08.2025
  • Cleaned guest rooms and common areas to meet hygiene and quality standards.
  • Reported maintenance issues, restocked supplies, and maintained logs.
  • Conducted training for newly hired employees.

Education

German Language And Literature

Masaryk University
Brno
05.2028

Skills

  • Beverage preparation (coffee, espresso, basic cocktails)
  • POS system operation & cash handling
  • Night audit & daily financial reconciliation
  • Inventory and stock management
  • Friendly, customer-centered communication
  • Problem-solving in high-pressure situations
  • Night shift reliability and attention to detail
  • Team collaboration and multitasking

Certification

  • Responsible Beverage Service (RBS), [Insert Year]
  • First Aid & CPR, 04/01/25

Languages

English
Full Professional
Czech
Professional Working
German
Professional Working

Timeline

Barista

Lake House Restaurant
01.2025 - 08.2025

Front Desk Agent / Night Auditor

Elkhorn Resort
03.2024 - 08.2025

Housekeeping Experience

Hotel Flörke (Germany) & Lakehouse (Canada)
03.2023 - 08.2025

German Language And Literature

Masaryk University

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Mariia Pikelna