Mariia Pastukh
Etobicoke,ON
Summary
Resourceful Lead offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
5
5
years of professional experience
Work History
Lead Manager QSR
Eataly
10.2023 - Current
- Set overall vision and provided team leadership.
- Evaluated employee performance and coached and trained to improve weak areas.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Measured team performance and reported metrics to leadership team members.
Restaurant Table Support
Eataly Restaurant
05.2023 - 10.2023
- Greets guests in assigned area ;poured beverages based on individual preferences; provided bread and olive oil.
- Carried dishes from the kitchen to guest tables , ensuring the accuracy and completion of each dish.
- Served beverages from the bar to tables and ensured constant refilling of water glasses.
- Cleared used dishes and plates from tables during transitions between courses.
- Assisted servers when necessary and comprehended food descriptions and menu item ingredients.
Lead Retail Sales Associate
Loblaw Companies
11.2022 - 04.2023
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Barista
Starbucks
10.2022 - 03.2023
- Greeted guests in a friendly manner and assisted them with drink orders
- Was responsible for preparing and serving coffee, tea, pastries
- Followed the SOPs for preparing recipes and maintained cleanliness of the coffee shop
Shift Lead
Restaurant Jan Amor
04.2019 - 01.2022
- Met and greeted customers, actively encouraging their feedback and suggestions to enhance the restaurant's services.
- Processed payments from customers and prepared bank deposits accurately, ensuring adherence to financial protocols and maintaining proper documentation.
- Organized pre-shift meetings with the staff to align on objectives, discuss important updates, and foster teamwork.
- Handled client complaints promptly and effectively, resolving customer concerns to ensure their satisfaction and cultivate positive relationships.
Education
English As A Second Language
Humber College
Toronto, ON05.2023
Bachelor's Degree - Tourism And Hospitality Management
National Economic University
Ukraine 2022
Skills
- Outgoing
- Multi-tasker
- Punctual
- Passionate about guests' service
- Problem-solving and conflict management
Timeline
Lead Manager QSR
Eataly
10.2023 - Current
Restaurant Table Support
Eataly Restaurant
05.2023 - 10.2023
Lead Retail Sales Associate
Loblaw Companies
11.2022 - 04.2023
Barista
Starbucks
10.2022 - 03.2023
Shift Lead
Restaurant Jan Amor
04.2019 - 01.2022
English As A Second Language
Humber College
Bachelor's Degree - Tourism And Hospitality Management
National Economic University
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