Mariia Ivanova

Served as the primary point of contact for clients, addressing inquiries and resolving issues in a timely and professional manner
Scheduled appointments and coordinated landscaping services according to client preferences and company availability
Maintained accurate client records and updated database with new information and service requests
Prepared estimates, invoices, and contracts for landscaping projects, ensuring accuracy and completeness
Collaborated with landscaping crew members to communicate client expectations and ensure quality service delivery
Assisted with administrative tasks such as data entry and email correspondence
Conducted follow-up calls and surveys to gather feedback and assess customer satisfaction
Assisted with marketing efforts, including social media updates and promotional materials

• Coordinated with other departments to provide exceptional customer service, resulting in increased player satisfaction.
• Assisted in the development of training programs for new dealers, improving overall knowledge and skill levels.
• Evaluated dealer performance regularly, providing constructive feedback to improve accuracy and efficiency in game operations.
• Monitored gaming floor activity to ensure dealers were providing prompt, courteous and accurate service to players.
• Contributed valuable input during management meetings, offering innovative ideas that improved overall casino operations and profitability.
• Conducted semiannual performance evaluations of dealers leading to targeted professional development opportunities.
• Enhanced casino revenue by closely monitoring gaming activities and ensuring proper game procedures were followed.
• Collaborated with surveillance teams in identifying potential security threats and implementing proactive countermeasures.

• Presentations of the cards games: Baccarat,Black Jack.

• Presentation of Roulette

• Seamlessly transitioned between various games throughout each work shift, showcasing versatility as a presenter.
• Developed strong relationships with casino staff to facilitate efficient coordination between departments during events or promotions involving the gaming area.
• Delivered dynamic presentations that showcased the excitement of each game while adhering to industry standards and regulations.
• Managed multiple gaming tables, ensuring smooth operations and timely rotation of games.