Hryhorenko Mariia

• Processed check-ins and checkouts efficiently and courteously according to established standards.
• Greeted guests upon arrival and provided information about local attractions, restaurants, and transportation options.
• Assisted in resolving guest complaints related to room availability, cleanliness, service issues, or billing disputes.
• Informed guests of hotel services and amenities.
• Performed cashier duties such as taking payments from customers, reconciling accounts, and issuing receipts.
• Managed phone calls in an efficient manner by transferring calls when necessary or assisting with inquiries.
• Provided concierge services such as making reservations for dining or entertainment events on behalf of guests.
• Coordinated with housekeeping staff to ensure rooms are prepared prior to check-in time.
• Performed as a Night Auditor.

• Responsible for check-in and check out processes.
• Acted as concierge and receptionist simultaneously.
• Managed the reservation system and perform bookings, cancellations and reservation amendment.
• Answered telephone and in-person queries about hotel services and facilities.
• Assisted guests with flight bookings and in-city transportation where needed; was responsible for registered guests on the hotel rewards program and issuing accompanying vouchers and complimentary items.
• Calculated the guests during the eviction, as well as controlled their accounts during their stay at the hotel.

(Part Time)

• Assisted in check-in and check-out procedures, including verifying identification, assigning room keys and providing directions to rooms.
• Greeted guests upon arrival and provided them with information about the hotel and its services.
• Provided concierge services such as restaurant reservations, transportation arrangements and sightseeing suggestions.
• Processed payments for guests' accommodations using computerized systems.
• Responded to inquiries regarding hotel services, facilities, events and local attractions.
• Handled guest complaints in a professional manner while resolving issues quickly and efficiently.

• Looked for foreign players.
• Engaged in booking/purchasing tickets and hotel.
• Organized transport and met guests at the airport.
• Helped with hotel accommodation and other leisure matters.
• Organized comfortable conditions for the game.
• Helped organize raffles.
• Advised managers about characteristics of the guest and his preferences for the intricacies of the game.
• Applied for visas and helped with other documents.

• Performed as a Manager On Duty.
• Partially supervised the work of front desk staff in the absence of the general manager and advised other departments.
• Supervised the proper performance of the audit.
• Checked the rooms before check-in VIP guests.

• Engaged in accommodation of guests according to the rules and standards of the 5 star hotel.
• Informed guests about the rules at the hotel, and which services provided.
• Calculated the guests during the eviction, as well as controlled their accounts during their stay at the hotel.
• Answered e-mails and received calls.
• On weekends performed the duties of the reservation department.
• Audited, reported from all departments and rebooted the hotel system on a daily basis.

• In charge of booking rooms, engaged in accommodation of hotel guests.
• Supervised the guest's compliance with the hotel's internal regulations and safety rules.
• Conducted calculations of guests and engaged in eviction.
• Received calls and was responsible for e-mails.
• Supervised employees of other departments and the quality of customer service.
• Was engaged in the organization of transport and leisure of guests, organized tours.
• Worked with reporting documents and performed a night reboot of the hotel program; performed certain official tasks of management.

• Searched for potential buyers for Italian trading companies in Ukraine and organizing exhibitions of clothing and footwear by Italian designers, with the possibility of purchasing goods for Ukrainian entrepreneurs.