Mariia Gorun
Toronto,Canada
Summary
My experience as a Front Desk Receptionist and Sales Associate has equipped me with a keen understanding of client needs and operational excellence. From warmly welcoming guests and managing bookings to guiding customers and resolving issues, I have honed my skills in customer service and administrative tasks. I am excited to bring this diverse skill set and dedication to client satisfaction to the School Office Administrator role, ensuring smooth operations and exceptional support.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
ApartHotel "CENTRAL"
01.2019 - 01.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managing 350 guest bookings and reservations in a month.
- Performing administrative and clerical tasks.
- Organized, maintained and updated information in computer databases.
- Resolved guests problems and complaints.
- Collected room deposits, fees, and payments.
- Promoting the hotel on social media.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
Education
Ontario College Diploma in Business-International Business - Business Administration
Centennial College
Toronto, Canada04.2024
Skills
- Strong communication skills
- Issue handling
- Customer service
- Proficient in Google Suite and Microsoft Office
- Meeting Scheduling
- Ability to work under pressure
- Administrative Skills
- Hospitality best practices
Languages
Ukrainian (native)
Native or Bilingual
Russian (native)
Native or Bilingual
German (beginner)
Elementary
English
Professional Working
Applying For
School Office Administrator
Timeline
Front Desk Receptionist
ApartHotel "CENTRAL"
01.2019 - 01.2021
Ontario College Diploma in Business-International Business - Business Administration
Centennial College
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