Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariia Golovko

Concord,ON

Summary

Dynamic Supervisor and Administrator with proven expertise in operations management and exceptional customer service. Skilled in schedule development and conflict resolution, I excel in fast-paced environments, ensuring seamless service delivery and efficiency improvements. My leadership is marked by honesty and punctuality, driving teams toward excellence.

Overview

4
4
years of professional experience

Work History

Supervisor

Yummy Market
Maple, Ontario
06.2022 - 03.2024
  • Customer service, including advising, demonstration, costing, clearance, packaging and issuance of the purchase;
  • Receiving and displaying goods on shelves and showcases according to the store's regulations, maintaining order, returning the assortment to its place after the buyers;
    The ability to advise customers, quickly answer their questions and select the right product; interest in store products;
  • Knowledge of the range, trends and innovations in the industry;
  • Control of the quantity and quality, expiration dates of the goods available in the working stock, drawing up reasonable requests for timely replenishment.

Administrator

Beauty Salon "Me Time"
Pryluki, Ukraine
06.2020 - 01.2022

• Greeted clients and provided them with information and superior service;

•Handled calls, collected personal information, and managed schedules. Maintained accurate client records and provided lead designers with excellent assistance;

•Managed the office database, mail, payroll distribution, and the physical setting of the front office.

Education

MEDICAL COLLEGE
PRYLUKY
06-2020

Skills

  • Schedule development
  • Conflict resolution
  • Risk management
  • Customer service
  • Change management
  • Operations management
  • Honesty
  • Punctualiti

Languages

English
Elementary
Russian
Full Professional
Ukrainian
Full Professional

Timeline

Supervisor

Yummy Market
06.2022 - 03.2024

Administrator

Beauty Salon "Me Time"
06.2020 - 01.2022

MEDICAL COLLEGE
Mariia Golovko