Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mariia Chorna

Toronto,ON

Summary

Ready to help team achieve company goals. I can utilize my exceptional communication and problem-solving skills to provide outstanding service and ensure customer satisfaction .

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation.

Overview

4
4
years of professional experience
3
3
Languages
3
3
years of post-secondary education

Work History

Barista

99 Botttles
06.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Florist Assistant

Ital Florist
02.2023 - 04.2023


  • Recommended appropriate floral arrangements to match theme of anniversaries, weddings and funerals.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Provided customers with care directions for flower arrangements.
  • Packing orders.

Waitressing

Restaurant “Nevinniy Kit”
06.2021 - 02.2022
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Greeted new customers, discussed specials, and took drink orders.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Voluntary Worker

Volunteering “Grace Church”
04.2019 - 02.2022
  • Photo content creating
  • Guided troubled individuals to tools and resources necessary for healing.
  • Assisted with special events and programs.
  • Planning organising activities for children
  • Creative work with children guitar lessons

Barista

WinCoffee
05.2020 - 05.2021
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Packaged bagels, muffins and other food items for customer purchase.

Order Manager

BusyPuzzle
04.2019 - 04.2020


  • Developed and maintained knowledgeable and productive team of employees.
  • Teamwork and communication with other departments
  • Work with CRM programs
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Education

Hotel, Resort And Restaurant Management

Kyiv Professional College
Kyiv, Ukraine
09.2015 - 06.2018

Skills

  • Excellent communication
  • Customer Service
  • Organization Skills
  • Video Recordings
  • Reliable and Responsible
  • Teamwork
  • Adaptable and Flexible
  • Adaptive and Creative

Certification

  • Smart Serve Certificate
  • Food Handler Certificate

Timeline

Barista

99 Botttles
06.2023 - Current

Florist Assistant

Ital Florist
02.2023 - 04.2023

Waitressing

Restaurant “Nevinniy Kit”
06.2021 - 02.2022

Barista

WinCoffee
05.2020 - 05.2021

Voluntary Worker

Volunteering “Grace Church”
04.2019 - 02.2022

Order Manager

BusyPuzzle
04.2019 - 04.2020

Hotel, Resort And Restaurant Management

Kyiv Professional College
09.2015 - 06.2018

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Mariia Chorna