Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mariia Bila

Toronto,ON

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Knowledgeable in beauty products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

5
5
years of professional experience

Work History

Sales Representative

IntlTech
04.2021 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Answered customer questions about products and services, promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Trained and mentored new sales representatives.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Utilized CRM software to manage customer accounts and track performance metrics.

Customer Success Manager

MiblArt
09.2019 - 03.2021
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Created customer support strategies to increase customer retention.
  • Monitored customer progress and addressed customer inquiries with timely and accurate updates.
  • Generated reports and communicated results to stakeholders to provide insights into customer success.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Collaborated with sales and product teams to address customer success objectives.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.

AuPair

Cultural Exchange Program
11.2018 - 08.2019
  • Developed bilingual abilities in German through immersive conversation, activities and language courses.
  • Implemented daily routine to maintain structure and stability.
  • Developed creative activities to encourage physical, social and emotional growth for kids..
  • Enforced rules and managed behavior through developmentally appropriate discipline.



Education

Bachelor - International Economic Relations

Ternopil National Economic University
Ternopil, Ukraine
06.2018

Skills

  • Online Chat
  • Strategic Planning
  • Qualified Lead Generation
  • Customer Relations
  • Performance Improvement
  • Problem-Solving Strengths
  • Training and Developments
  • B2B Sales
  • Negotiation Tactics
  • Inbound and Outbound Leads
  • Product Promotion
  • Prospecting and Cold Calling
  • Maintaining Customer Database
  • Product and Service Knowledge
  • Post-Sales Support

Languages

English
Native or Bilingual
German
Professional Working
Ukrainian
Native or Bilingual

Timeline

Sales Representative

IntlTech
04.2021 - Current

Customer Success Manager

MiblArt
09.2019 - 03.2021

AuPair

Cultural Exchange Program
11.2018 - 08.2019

Bachelor - International Economic Relations

Ternopil National Economic University

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Mariia Bila