MARIGOLD ESTIGOY BERNAT
Fort McMurray,Canada
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Camp Office Cleaner
Sodexo - CNRL Horizon Oil Sands
05.2022 - Current
- Cleaning of office buildings and trailer washrooms
- Deep cleaning weekly, monthly scope of work
- Sweeping, mopping of heavily dirty floor, garbage removal and cleaning garbage cans.
- Clean, disinfect and polish kitchen and bathroom fixtures and appliances
- Disinfect operating rooms and other areas
- Handle and report lost and found items
- Provide basic information on facilities
- Pick up debris and empty trash containers
Front Desk / Night Auditor
Quality Hotel and Conference Center
09.2022 - 04.2023
- Follows all established and future front office Standard Operating Procedures
- Provides value added service to customers to meet or exceed customer expectations
- Provides courteous service to customers by adhering to Quality standards
- Provides courteous, prompt and accurate inter-hotel communications to staff and customers
- Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
Office Manager
Precept Ministries International
03.2015 - 12.2021
- Organizes events like classes, seminars, workshops, and conferences
- Oversees the storage, distribution and delivery of all literature and learning materials
- Ensures the completion of the selling cycle
- Coordinates teaching-learning sessions involving teachers, volunteers, and students
- Facilitates communication among local operations, local and international partners
- Provides leadership over all the administrative functions of the organization.
Catering Operations Head for Philippine Airlines Mabuhay Lounge
San Miguel Foods Inc.- Great Foods Solution
05.2013 - 06.2014
- Facilitated the coordination between Philippine Airlines (PAL) and the catering team in menu planning and development
- Led the recruitment and training of permanent and casual staff
- Ensured proper sourcing for goods and established core suppliers with Commissary
- Accurate and prompt forecasting to ensure that there was enough food to serve at any circumstances in the international and domestic Mabuhay Lounges in the airport
- Planned staff shifting and production schedules
- Ensured budget, financial targets and forecasts were achieved
- Strictly monitored the quality of food being served in the lounge
- Serves as a liaison between the customer and the chef.
Area Manager
Café France Corporation
01.2011 - 05.2013
- Reporting to the Operations Head, I was responsible for the profitability and sustainability of all stores in a particular district
- I led and guided the Branch Managers and Assistant Branch Managers in my district to ensure excellent level of Service and Quality standards and strict adherence to the brand's Operating Standards to profitably operate stores
- Did monthly audit of Cash control system, as well as strict audit on Food, Service, Cleanliness and Food Safety aspects of the branches
- Facilitated corrective action plan, making sure that all brands are align to the Company's operating standards
- Coached the Branch Managers and Assistant Branch Managers in building and enhancing their business skills; assisted them in developing their business plans to achieve customer satisfaction, sales, people development, productivity, and profit
- Motivated and inspired team members towards achieving business objectives
- Maintained productivity of Store Management Teams through continuous improvement and involvement in projects, performance reviews and problem resolutions
- Ensured that district sales budget was achieved.
Area Manager
Delifrance (Fresh N' Famous Foods Inc.)
06.2001 - 12.2010
- Responsible in monitoring and analyzing sales, food cost, labor cost and variable cost of the store, then the assigned stores; and developed action plans to create better profit
- Strictly monitored adherence to quality of food being served in the branch, exceptional service, cleanliness and sanitation aspects
- Trained people in enhancing their skills and knowledge and made them to be an asset of the company
- Developed marketing strategies and created a pleasant experience to our customers.
Store Manager
Domino's Pizza
09.1997 - 05.2001
- Managed product mix, pricing and margins according to agreed standards and goals
- Planned sales, marketing activities and customer prospect contact towards achieving target costs and sales
- Ensured food quality targets were strictly implemented; provided oversight to fixed assets such as motorbikes, telephone lines, computers and baking equipment, ensuring that they were functioning and well maintained
- People management, training and development.
Part-time Lecturer (Nutrition Education)
Makati Medical Center College of Nursing
06.1998 - 03.2001
Education
Bachelor of Science - Nutrition
University of The Philippines
Los Banos Philippines05.1997
Skills
- Supply Stocking
- Expenses tracking
- Correspondence Management
- Guest Services
- Multi-Line Phone Systems
- Greeting guests
- Posting charges
Educationalbackground - Highesteducation
Bachelor's Degree, Bachelor of Science in Nutrition, 1992 - 1997, University of the Philippines, Los Baños, College, Laguna, Philippines
Certification
Nutrition and Dietetics Board Examination, 0009618, 09/28/97
Otherskillsinterests
- Computer (Word Processing, Excel, PowerPoint)
- Cooking
- Baking
- Volleyball
- Table Tennis
- Music
- Driving
Languages
English
Filipino
Spouse
Arthur Bernat
Spouseoccupation
Cook
Familyvalues
- Faith in God
- Supporting kin
- Serving in community
Personal Information
- Height: 5'2
- Weight: medium built
- Number of Children: 1
- Date of Birth: 05/14/76
- Nationality: Filipino
- Marital Status: Married
Timeline
Front Desk / Night Auditor
Quality Hotel and Conference Center
09.2022 - 04.2023
Camp Office Cleaner
Sodexo - CNRL Horizon Oil Sands
05.2022 - Current
Office Manager
Precept Ministries International
03.2015 - 12.2021
Catering Operations Head for Philippine Airlines Mabuhay Lounge
San Miguel Foods Inc.- Great Foods Solution
05.2013 - 06.2014
Area Manager
Café France Corporation
01.2011 - 05.2013
Area Manager
Delifrance (Fresh N' Famous Foods Inc.)
06.2001 - 12.2010
Part-time Lecturer (Nutrition Education)
Makati Medical Center College of Nursing
06.1998 - 03.2001
Store Manager
Domino's Pizza
09.1997 - 05.2001
Bachelor of Science - Nutrition
University of The Philippines
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