Marigold A. McFadzean
Los Angeles
Summary
Dependable professional with strong interpersonal skills, excelling in customer service and transportation. Proven ability to enhance operational efficiency through effective route planning, while maintaining safety compliance and reducing costs in office supplies.
Overview
30
30
years of professional experience
Work History
Bus Operator
Metropolitan Transportation Authority
03.2010 - Current
- Operated buses safely along designated routes in compliance with transportation regulations.
- Transported passengers to destinations while ensuring safety and comfort
- Conducted pre-trip inspections to ensure vehicle safety and readiness for operation.
- Assisted passengers with boarding, fare collection, and inquiries during trips.
- Assisted customers with inquiries and needs in retail environment
Administrative Assistant
Adecco
11.2008 - Current
- Managed scheduling and coordination of meetings for multiple teams.
- Delivered administrative and customer service support, enhancing office operations across various environments.
- Applied diverse skills to effectively manage multiple assignments, ensuring successful project completion.
- Assisted in preparing reports and documentation for internal audits.
- Organized office supplies and maintained inventory levels efficiently.
Reservation Clerk
Avalon Transportation
09.2007 - 11.2008
- Coordinated tailored travel arrangements for VIP clients, enhancing their overall experience and satisfaction
- Managed customer reservations using Avalon Transportation’s booking system.
- Assisted clients with travel inquiries and itinerary changes efficiently.
- Managed high volume of incoming calls, ensuring timely and accurate responses to client inquiries
- Coordinated schedules for drivers and vehicles to optimize service delivery.
Administrative Assistant II
UCLA Kidney & Pancreas Transplant
07.2006 - 09.2007
- Coordinated filing, administrative tasks, and patient intake to streamline operations across multiple departments.
- Requested medical records from various sources and accurately input data upon receipt.
- Facilitated completion of test requirements to support patient placement on Kidney Transplant List.
- Systems MCSS, PCIMS, and ICAP
Administrative/Technical Assistant
James + Gable Insurance Brokers, Inc.
05.2001 - 09.2006
- Personal Assistant to the President of the Company
- Troubleshot office issues and managed travel arrangements while maintaining calendar schedules to support executive operations.
- Maintained insurance certificates, rosters, and correspondence to ensure compliance and effective communication.
Senior Receptionist
Lockton Insurance Brokers, Inc.
05.1996 - 07.2001
- Provided heavy telephone support (165 + incoming lines)
- Trained and oriented six new associates in department, enhancing team support and efficiency
- Managed procurement of office supplies, business cards, and cell phones for team members.
- Arranged travel accommodations for internal and external clients
- Organized social events and internal meetings, reducing refreshment costs by 20%
- Researched and negotiated with cost-effective vendors, serving as main contact for all customer service vendors
- Utilized computer for logging in and monitoring over 165 staff members.
Education
Barclay’s Career College
Skills
- Vehicle operation
- Safety compliance
- Route planning
- Transportation management
- Fleet management
- Fare collection
- Customer service
Communication Systems
- Mytel
- Rolm
- Startel
- AT&T
- Narco
- PBX
- Cyntrex
Earlier Experience
1990 Myself and family ran a family cleaning business for residential and commercial properties for several years.
1984- 1994 I worked as a PBX Operator for Answering service. clients range from Doctors, Security Company, Mortuary, Transportation Company, Mental Health Facility, Rehabilitation Center, Church, Veterinary Clinic and Elevator Company.
Timeline
Bus Operator
Metropolitan Transportation Authority
03.2010 - Current
Administrative Assistant
Adecco
11.2008 - Current
Reservation Clerk
Avalon Transportation
09.2007 - 11.2008
Administrative Assistant II
UCLA Kidney & Pancreas Transplant
07.2006 - 09.2007
Administrative/Technical Assistant
James + Gable Insurance Brokers, Inc.
05.2001 - 09.2006
Senior Receptionist
Lockton Insurance Brokers, Inc.
05.1996 - 07.2001
Barclay’s Career College