Summary
Overview
Work History
Education
Skills
Timeline
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Marife Masongsong

West Sacramento

Summary

Proven leader with extensive experience at the Department of Motor Vehicles, adept in Performance Management and Verbal Communication. Excelled in staff development, driving team performance, and enhancing customer satisfaction through strategic planning and complex problem-solving. Achieved significant improvements in employee retention and operational efficiency without exceeding a 55-word limit. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

28
28
years of professional experience

Work History

Manager V

Department of Motor Vehicles
07.2017 - 07.2024
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Respond and resolve customer's complex vehicle registration.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Manager I, II, III, IV

Department of Motor Vehicles
07.2005 - 07.2017
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Motor Vehicle Field Representative

Department of Motor Vehicles
06.1996 - 09.2005
  • Performed routine data entry or document management.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Updated operational records or licensing information using computer terminals.
  • Stayed up-to-date on California laws and licensing requirements to complete accurate and efficient reviews.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.

Control Cashier

Department of Motor Vehicles
09.2001 - 07.2005
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Responsible for inventory and cash deposit

Education

Bachelor of Science - BS Tourism

University of Santo Tomas
Manila, Philippines
03.1988

Skills

  • Performance Management
  • Staff Development
  • Business Administration
  • Complex Problem-Solving
  • Time Management
  • Staff Management
  • Performance Evaluations
  • Negotiation
  • Policy Implementation
  • Workforce Management
  • Strategic Planning
  • Verbal and written communication
  • Team Leadership

Timeline

Manager V

Department of Motor Vehicles
07.2017 - 07.2024

Manager I, II, III, IV

Department of Motor Vehicles
07.2005 - 07.2017

Control Cashier

Department of Motor Vehicles
09.2001 - 07.2005

Motor Vehicle Field Representative

Department of Motor Vehicles
06.1996 - 09.2005

Bachelor of Science - BS Tourism

University of Santo Tomas

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Marife Masongsong