Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Marife Inovejas

Vancouver

Summary

Energetic and Optimistic Customer Relations Manager from previous work in the philippines Assisting in Customers in solving complex issues. Keen to support Toyota in becoming a Customer Service through proven customer support skills. We provide leadership across departments; I coordinate with departments in business planning and improving business operations.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Dietary Aide

Casa Mia Senior Home
09.2025 - Current
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Followed all food safety regulations while preparing meals for patients.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.

RECEPTIONIST / APPOINTMENT COORDINATOR

Vancouver Honda
10.2023 - 04.2024
  • - Answer all incoming phone calls in a professional, polite, and efficient manner.
  • - File documents and Input service-related data as required by the Manager
  • - Collect Payments from Customers and issue receipts for goods and services.
  • - Operate credit card machine; verify balances at the end of the day.
  • - Perform clerical duties. Record/balance total shown on cash register tapes or computer records.

CUSTOMER RELATION MANAGER

Toyota Isabela, Inc.
03.2015 - 03.2023
  • - Administrative head of the department in Customer Relations.
  • - Create Policies and procedures in the department to ensure the ability and confidence of Team members
  • - Dealing with Customer Inquiries and Complaints, specifically serious and high-risk concerns of the customers
  • - Coordinate email inquiries to Vehicle Sales Department and Service Department

EXECUTIVE SECRETARY of the EVP

Toyota Makati, Inc.
08.2010 - 03.2015
  • - In charge of the administrative requirements of the office
  • - Manage confidential correspondence, appointments, and meetings.
  • - Schedule the Quarterly meeting of the Board of Directors
  • - Arrange and coordinate travel itineraries, including airfare, accommodation, and dining

Education

Bachelor of Business Administration - International Business Management

Ascenda School of Management
07.2025

Bachelor of Science - Hotel And Restaurant Management

University of La Salette
Philippines
03-2005

Skills

  • Organizational time strategies
  • Timely attendance record
  • -Computer Literate (SAP application, CDK, Microsoft)
  • Ability to perform under pressure
  • Problem-solving skills
  • Clear verbal communication
  • -Easy to adapt
  • -With a high sense of responsibility
  • Service-oriented team member

Languages

English
Professional Working

Certification

  • Certification in WHMIS Regulation and GHS 2025 January Vancouver, Canada
  • Food Safety Certification 2025 August Vancouver, Canada
  • Certification in Generative AI Overview for Project Manager 2024 October Vancouver, Canada
  • Certification in the Basic Scrum 2023 October Vancouver, Canada
  • Certificate in 4 Season of Reconciliation 2025 May Vancouver, Canada

Timeline

Dietary Aide

Casa Mia Senior Home
09.2025 - Current

RECEPTIONIST / APPOINTMENT COORDINATOR

Vancouver Honda
10.2023 - 04.2024

CUSTOMER RELATION MANAGER

Toyota Isabela, Inc.
03.2015 - 03.2023

EXECUTIVE SECRETARY of the EVP

Toyota Makati, Inc.
08.2010 - 03.2015

Bachelor of Business Administration - International Business Management

Ascenda School of Management

Bachelor of Science - Hotel And Restaurant Management

University of La Salette
Marife Inovejas