Marifa Hameed
Langley
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Friendly and empathetic with good communication skills, dedicated to providing good service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Cook
A&W
04.2015 - 09.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Customer Service Representative
The Days Inn Hotel
01.2014 - 06.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Associate of Arts - Science And Arts
Rawalpindi Public School
Rawalpindi, Punjab, Pakistan02-2005
Skills
- Cleaning
- Meal Preparation
- Customer service
- Active listening
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
Relatives In Canada
Husband
Languages
English
Professional Working
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Limited Working
Interests
- I enjoy helping others and giving back to the community
- Volunteer Work
- I enjoy cooking for friends and family gatherings
- Fashion and Style
- I like trying new recipes and food trends
- Personal Development and Self-Improvement
Timeline
Cook
A&W
04.2015 - 09.2016
Customer Service Representative
The Days Inn Hotel
01.2014 - 06.2016
Associate of Arts - Science And Arts
Rawalpindi Public School
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