Marie Valerie Menelas
Trois rivieres
Summary
I am a currently employed by the Bank of Montreal as a personal banker/ fraud line associate. I have a background in Policing, sales, finance, , customer services and SEN Teaching assistant/ Student support office / Dyslexic coordinator. Throughout my career path I have gained ample experience and have a proven track record as a successful sales professional and Dynamic communicator who consistently exceeds goals and company expectations. I would describe myself as being friendly, kind, compassionate, meticulous excellent at juggling multiple tasks and working under pressure.
Overview
16
16
years of professional experience
Work History
Overnights Personal Banker/Fraud line
Bank of Montreal
03.2023 - Current
- Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking
- Conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice
- Meets customer transaction-based needs with seamless execution
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs
- Contributes to Overnight teams results and the customer experience
- Supports operational activities (e.g
- Inventory management, escalated service requests, following up on customer applications, data entry, opening and closing activities)
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice
- Organizes work information to ensure accuracy and completeness
- Take the initiative to find creative approaches that make each customer’s experience feel personal
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest
- Maintains current knowledge of personal banking products, practices, and trends
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering
- Complies with legal and regulatory requirements for Canada and the USA
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements
- Completes complex & diverse tasks within given rules/limits
- Analyzes issues and determines next steps; escalates as required
- Provides input and develops recommendations for process and customer service improvements
- Stays abreast of financial crimes risk trends, relevant regulations and compliance standards
- Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions
- Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements
- Documents actions and information found throughout the investigation to develop and maintain account/case files
- Develops and maintains an understanding of the financial crime management processes, frameworks and techniques
- Gathers and formats data into regular and ad-hoc reports, and dashboards
- Analyzes data and information to provide insights and recommendations
- Executes routine tasks such as service requests, transactions, queries etc
- Within relevant service level agreements
- Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees
- Analyzes issues and determines next steps
Teaching Assistant in Special Educational Needs
Blackfen School for Girls
05.2018 - Current
- Overseeing groups of students at school and off-site locations, maintaining optimal safety and security
- Support Teachers with test administration, curriculum development and grading
- Use behaviour modelling and specialised teaching techniques to share and reinforce social skills
- Oversee students in the classroom and halls, monitor, enforce rules and support the lead teacher
- Prepared visual aids, equipment and classroom displays
- Create and distribute instructional materials for group and one-on-one use
- Delivered an exceptional level of service to every pupil by listening to concerns and answering questions
- Liaise with team of professionals from different disciplines to implement a comprehensive action plan
- Used curriculum with a life-based approach
- One on one Maths, English and social interventions
- Group Maths, English interventions
- Safeguarding and the different ways in which children and young people can be harmed
- Recognises when a child or young person may not be achieving their developmental potential and may require a service intervention
- Identify appropriate sources of help
- Aware of national guidance and local procedures, and own role and responsibilities within these for safeguarding and promoting children and young people's welfare
- Assist classroom teachers by identifying and providing appropriate reading interventions for students who are not reading at grade level
- Create accommodation plans
- Maths and English tutoring
- Assist students with EHCP (Education and Health Care Plan)
- Plan also for students with 'English is a second language', by providing appropriate intervention plans
Student Support Officer
Blackfen School for Girls
05.2018 - Current
- To coordinate the effective use of support agencies and to be the link person for designated students e.g., Behaviour Support, Inclusion Team, and Educational Psychologist and to attend inter-agency meetings and other borough liaison meetings to support the education of individual students
- To coordinate and be proactive in providing and delivering Life Skills/Student Support Programmes for vulnerable and challenging students and to continually monitor and evaluate these
- This will include both group work and individual work
- To coordinate and lead parental training programmes where appropriate
- To be proactive in setting up Pastoral & Behaviour Support Plans and liaising with parents and the Inclusion Team to support the education of individual students
- To liaise with the Student Support Centre regarding student progress and their reintegration back into lessons
- To implement Restorative Approaches
- To maintain student records and provide information on designated students to Heads of Years, Leadership Team, Governors, and other related students’ services and keep accurate and up to date records of behaviour management intervention and its impact
- To assist in the management of the effective integration of students admitted by the Heads of Year to the school mid year in liaison with the Student Support Centre Manager
- To take responsibility for investigating and dealing with incidents of misbehaviour according to school policy and recommending further action including liaising with key staff and informing parent/carers
- To liaise with parents and carers regarding student behaviour and attendance issues and to work with the Heads of Year & admin staff to arrange for work to be provided in instances of external exclusions or long-term absence, including liaising with link schools
- To assist admin staff in informing staff of students on report and monitoring their progress
- To support the Heads of Year with specific year activities as required
- This may include academic tutoring days, information evenings, review, and award assemblies etc
- To attend and support Heads of Year at year meetings with form tutors according to the meeting schedule and to deputise for the Head of Year in their short-term absence
- Contribute to supervision arrangements during lunch and break times
- To be first aid trained
- Participate in the school’s performance appraisal system
Dyslexic Screening Coordinator
Blackfen School for Girls
05.2018 - Current
- Conduct ongoing assessment of students' achievement through informal testing
- To screen and assess students for Specific Learning Difficulties (Dyslexia) producing Individual Support Plans (ISPs)
- To support students with dyslexia and develop individualised work programmes
- To assess students for exam access arrangements and complete the appropriate forms
- To work with the Dyslexia Support Coordinator to identify and develop a range of appropriate learning resources
- To liaise with support and teaching staff to implement the ISP, provide appropriate support for dyslexic students
- To raise awareness and provide advice and guidance to tutors and support staff
- To monitor and assess students’ progress
- Use Spirals to keep records of students with dyslexia and maintain appropriate online or file records as required
- To maintain key performance indicators (KPIs) as required and contribute to the self-assessment process
Emergency Communications Dispatcher
Metropolitan Police Service
07.2009 - 07.2017
- Qualified to utilize high-level functionalities of operational police systems like Genesis, PNC, and HOLMES.
- Possesses a detailed understanding of system operating rules and protocols
- Maximized system functionality to create, amend records, and retrieve data.
- Understands the significance of the search results and can provide guidance on the reliability of any further data analysis
- Effectively monitors the quality of data in the work of others using the system and takes appropriate corrective action
- Receives and processes requests for police and other agency services providing a professional response in line with Charter Standards and Force policy
- Operate control room equipment and systems, ensuring efficiency in communications
- Act in accordance with the Data Protection and Computer Misuse Act and Police National Computer requirements
- Ensure that I received a full briefing regarding the previous shift’s incidents
- Provide an initial response to incoming information and enquiries
- Grade incoming enquiries correctly and deal with these promptly within resource constraints
- Provide appropriate support, advice and/or guidance to victims and witnesses
- Monitor open incidents and liaise with operational supervisors
- Monitor the availability of operational personnel and equipment
- Deploy resources to incidents in accordance with Force policy and officer safety guidelines
- Ensure that sufficient personnel are operationally deployed
- Secure external support when this is required
- Provide support to staff as appropriate and bring matters to the attention of the controller as required
- Maintain accurate records and complete relevant documentation
Education
BSc IT, Computing and Statistics -
S.T.E.M Open University
12.2026
Secondary Education Exam -
Croydon College
Croydon12.2004
GCSE -
Lilian Baylis Secondary School
London12.2002
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Client relationship management
- Fraud prevention
- Attention to detail
- Relationship building and management
- Interpersonal skills
- Banking policies and procedures
- Banking
- Issues resolution
- Account maintenance
- Regulatory compliance
- Financial services
- Opportunity identification
- Transaction processing
- Cross-selling products
- Rapport building
- Financial planning
- Cross-selling and upselling
- Language fluency
- Verbal and written communication
- Increased revenue
- Analytical thinking
- Active listening
- Time management
- Conflict resolution
- Records maintenance
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Overnights Personal Banker/Fraud line
Bank of Montreal
03.2023 - Current
Teaching Assistant in Special Educational Needs
Blackfen School for Girls
05.2018 - Current
Student Support Officer
Blackfen School for Girls
05.2018 - Current
Dyslexic Screening Coordinator
Blackfen School for Girls
05.2018 - Current
Emergency Communications Dispatcher
Metropolitan Police Service
07.2009 - 07.2017
BSc IT, Computing and Statistics -
S.T.E.M Open University
Secondary Education Exam -
Croydon College
GCSE -
Lilian Baylis Secondary School
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