Marie Trecia Boka
Ottawa,ON
Summary
Dynamic professional with a proven track record in customer service and care, worked at Service Canada and various retail positions. Excelled in organizational skills and clear communication, enhancing customer experiences and streamlining operations. Achieved significant improvements in client satisfaction and operational efficiency, demonstrating a goal-oriented mindset and a positive attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bilingual Agent
Service Canada
11.2024 - Current
- Government of Canada
- Helping clients obtaining general information of canada from home
Early Childhood Educator Assistant
Centre Parascolair Alpha
01.2024 - 11.2024
- Enhanced children''s learning experiences by incorporating engaging play activities and age-appropriate educational materials.
- Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
- Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
- Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
- Cleaned, organized and restocked classrooms for upcoming classes.
Server
The Palace
02.2024 - 04.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Booking booths and tables
Server Barista
Starbucks
02.2023 - 04.2023
- Taking customers orders at the front
- Making customers drink and memorizing all of the drinks from the menu
Sales Associates
Pandora
09.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associates
Nrml Clothing
08.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Lunchroom Supervisor
Reine Des Bois Elementary School
08.2020 - 10.2021
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
Sales Associates
Urban Planet
10.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Cashier
McDonald's
06.2019 - 11.2019
- Performed cash, card, and check transactions to complete customer purchases
- Taking customers drive thru orders
Education
Business - Accounting And Finance
Carleton University
Ottawa, ONSkills
- Positive attitude
- Customer service and care
- Goal-oriented mindset
- Organizational skills
- Clear communication
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- CPR Certificate
- Smart serve
Timeline
Bilingual Agent
Service Canada
11.2024 - Current
Server
The Palace
02.2024 - 04.2024
Early Childhood Educator Assistant
Centre Parascolair Alpha
01.2024 - 11.2024
Server Barista
Starbucks
02.2023 - 04.2023
Sales Associates
Pandora
09.2022 - 12.2022
Sales Associates
Nrml Clothing
08.2021 - 09.2022
Lunchroom Supervisor
Reine Des Bois Elementary School
08.2020 - 10.2021
Sales Associates
Urban Planet
10.2019 - 03.2020
Cashier
McDonald's
06.2019 - 11.2019
- CPR Certificate
- Smart serve
Business - Accounting And Finance
Carleton University
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