Dedicated and results-driven Business Administration major with a specialization in Finance, currently pursuing an Investment Fund program in Canada. Eager to leverage academic knowledge, entrepreneurial experience, and passion for finance in an entry-level position within the banking industry.
Overview
18
18
years of professional experience
Work History
Business Owner
Sophia,s Fruits And Vegetables
2013.01 - Current
Increased client satisfaction by implementing innovative business strategies and streamlining processes.
Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
Founded and managed a small business providing fresh fruits and vegetables from supplier to consumers, overseeing daily operations, financial management, and customer relations.
Developed and executed strategic business plans, resulting revenue growth, customer satisfaction, and lesser spoilage
Applied financial analysis skills to monitor and improve the business financial performance.
Customer Service Representative
Aboitiz Logistics (2GO)
2006.06 - 2009.08
Managed incoming customer inquiries via phone, email, and chat, providing accurate and timely information.
Resolved customer issues, concerns, and complaints in a professional and efficient manner, ensuring customer satisfaction.
Collaborated with cross-functional teams to address customer needs and improve service delivery.
Maintained accurate records of customer interactions and transactions
Education
Financial Services
Bow Valley College
Calgary, AB
04.2025
Bachelor of Science - Business Accountancy
Mondriann Aura College
Subic Bay Freeport Zone, Philippines
03.2005
Skills
Customer Service
Regulatory Compliance
Relationship Building
Sales Planning
Cost Analysis and Savings
Timeline
Business Owner
Sophia,s Fruits And Vegetables
2013.01 - Current
Customer Service Representative
Aboitiz Logistics (2GO)
2006.06 - 2009.08
Financial Services
Bow Valley College
Bachelor of Science - Business Accountancy
Mondriann Aura College
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