Summary
Overview
Work History
Education
Skills
Timeline
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Marieta Kirimov

Victoria,Canada

Summary

Results-driven Customer Service professional with extensive experience in addressing diverse customer inquiries and providing effective solutions. Demonstrates strong organizational skills and attention to detail, ensuring efficient service delivery in high-paced environments. Proven ability to thrive in team settings while managing multiple tasks effectively. Proactive and versatile with a dedication to quickly adapting to new challenges. Focused on supporting team success and achieving positive results. Aiming to leverage expertise as a Pre-Board Screening Officer at Paladin Airport Security Services to contribute positively to the team and working environment.

Overview

18
18
years of professional experience

Work History

Customer Assistant

Felopio
04.2021 - 12.2023
  • Handled customer requests related to products through email communication.
  • Managed order placements and cancellations from customers.
  • Maintained regular customer follow-ups.
  • Created and updated client files consistently.
  • Handled the logistics of package preparation and shipment.
  • Managed online payments and billing procedures.

Front Desk Assistant

Pet Makeover
03.2013 - 10.2015
  • Executed various administrative duties at a pet grooming shop.
  • Greeted visitors and customers upon arrival, assisted them with inquiries.
  • Managed phone and email communication for scheduling appointments.
  • Opened and managed customer accounts.
  • Manage payment transactions.
  • Provided detailed information on services, improving customer satisfaction.
  • Assisted customers with selecting the right products for their pets based on specific needs.
  • Addressed customer inquiries and resolved issues promptly.

Retail Sales Associate

Your Choice Boutique
04.2009 - 01.2011
  • Provided exceptional personalized service to enhance sales and satisfaction.
  • Executed various tasks in a luxury retail environment.
  • Handled tasks related to sales, POS operations, and managing inventory.
  • Assisted in customer service by handling questions, resolving problems, and processing purchases.
  • Guided customer complaint resolution by diagnosing issues, identifying root causes, and providing optimal solutions.
  • Stayed informed about new products and release schedules.
  • Advised customers on purchases based on their interests, current promotions, and sales.
  • Conducted store maintenance throughout operational hours.
  • Recorded and verified account information for opening customer accounts.
  • Processed account cancellations efficiently.
  • Processed and managed customer orders efficiently.

Retail Sales/ Management Assistant

Miori Boutique
10.2007 - 11.2008
  • Conducted various sales tasks in a high-traffic boutique store, handling POS transactions, opening and closing procedures.
  • Ensured precise and error-free use of the POS platform.
  • Managed tasks such as unlocking doors, cash drawer preparation, and completing the checklist during open shifts.
  • Constructing and managing client database.
  • Tracked customers with special orders and holds.
  • Coordinated movement of merchandise to and from the store.
  • Enhanced in-store visual displays and window design.
  • Recruited and trained qualified associates upon request.

Call Center Reservation Agent

Sunwing Vacations
12.2005 - 02.2006
  • Managed inbound calls from travel agents and direct customers professionally.
  • Supplied information on space availability, pricing, discounts, travel packages and general details to callers.
  • Updated daily information displays.
  • Ensured current knowledge of products, services, promotions and procedures at all times.

Education

Travel and Tourism Diploma -

International Institute of Travel
Toronto, ON
11.2005

High School Diploma -

Skills

  • Excellent customer service skills
  • Strong organizational and time management skills
  • Great Communication Skills
  • Fluent in English and Bulgarian
  • Beginner in French
  • Fast learner
  • Detail-oriented
  • Punctual and reliable
  • Multitasker, and comfortable working in a fast-paced environment under pressure
  • Very organized, and detail-oriented
  • Proactive team member with excellent problem-solving skills
  • Comfortable using computers

Timeline

Customer Assistant

Felopio
04.2021 - 12.2023

Front Desk Assistant

Pet Makeover
03.2013 - 10.2015

Retail Sales Associate

Your Choice Boutique
04.2009 - 01.2011

Retail Sales/ Management Assistant

Miori Boutique
10.2007 - 11.2008

Call Center Reservation Agent

Sunwing Vacations
12.2005 - 02.2006

Travel and Tourism Diploma -

International Institute of Travel

High School Diploma -

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Marieta Kirimov