Marie Sandrine Juliana Laval

Marketing

• Manage business’s social media platform to increase brand influence.
• Content creation for ads, campaigns and events.
• Coordinate customers inquiry.
• Build trusting relationships with clients and increased loyalty through constant communication and good customer service.

People Support

• Shop lead of Petite Rivière’s outlet.
• Maintain positive workplace morale by forging personal bonds alongside Christian’s centered mission.
• Conduct interviews for vacant job positions.
• Practical assistance by overseeing and helping with daily operations.

Human Resources

• Maintain employee records
• Process all data for payroll
• Ensure the proper management of HR documents
• Work in tandem with the recruitment agency for foreign workers
• Follow up on work and residence permit procedures with the authorities concerned (Ministry of Labour, Passport & Immigration Office)
• Manage the stock of uniforms and PPE
• Organise staff outings and team-building activities.

Sales & Marketing

• Process purchase orders and invoices for a handful of customers
• Help to ensure, and maintain a good customer service
• Manage, with the team, the Company’s social media platforms and respond to customers’ requests.
• Ensure the follow-up of the Company’s vehicles’ insurances and declarations.

General Admin

• Acknowledge receipt and process invoices from some suppliers prior to hand over to accounts department

• Managed phone calls
• Organised customer surveys and prospection
• Responded to customers’ queries by emails
• Updated the catalogues of products offered by the Company.

• Assisted the Loan Processing Coordinators and the Loan Manager
• Provided follow ups on quotes for home loans
• Verified the completeness of the various requested documents
• Prepared and sent correspondences to customers
• Scheduled appointments for the signing of contracts.

• Managed inbound phone calls
• Generated sales of defibrillators.
• School holidays