Marie Rose Kamanzi
Edmonton,AB
Summary
Looking for Office Administrative job
More than three years experience in customer service to diverse clienteles by answering incoming calls, taking messages, and providing general information to clients. Successful leadership of a large team of over 150 employees involving recruitment, performance management and coaching. Effective communication and interpersonal skills gained through working collaboratively with a diversity of clients, often in challenging and complex environments. Experienced course designer and facilitator of group sessions. Skilled in developing and orienting new employees for integration to organization. Strong organizational skills, able to multitask and prioritize workload. Ability to take initiative and work well with minimum supervision. Bilingual: English and French. Computer Skills: MS Office Suite, HRIS. Valid class 5 Driver License Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Ministry of Children Community and Social Services
12.2019 - 08.2022
- Provided clerical and administrative support services to the team members
- Greeted and directed clients following customer service standards
- Answered incoming calls and responded to electronic inquiries
- Entered earnings, income into computer and electronic database system
- Processed incoming and outgoing mails
- Processed client’s invoices for payment
- Scheduled and confirmed clients appointments
- Coordinated and maintained team schedules and calendars
- Validated and determined the release of social assistance payments
- Monitored work queues and took appropriate action
- Utilized database to gather and enter client information in SAMS and data for reports and assignments.
Customer Service Representative
Cancom Security
09.2019 - 11.2019
- Ensured passengers safety and security while boarding on O-train
- Communicated with O-train operator when safe for departure.
Contact Centre Agent
COSTCO Head Office
07.2019 - 09.2019
- Responded to members inquiries by phones and emails
- Helped members with online ordering through the website navigation
- Responded to members concerns using problem solving skills, tact, and discretion.
Administrative Assistant (Volunteer)
World Skills Employment Centre
04.2019 - 06.2019
- Assisted staff with diverse administrative tasks and translation (English, French)
- Maintained client documentation through timely and accurate copying and filing.
Assistant Lecturer (Part-Time)
University of Tourism, Technology and Business Studies (UTB)
01.2014 - 01.2018
- Taught hospitality, tourism, and human resources management courses to undergraduate students
- Developed lesson plans, facilitated classes, and evaluated over 550 students each trimester
- Mentored and advised students on courses and academic matters as well as career decisions
- Conducted academic research related to hospitality, tourism and human resources management, and published findings in academic journals.
Human Resource Director
University of Tourism, Technology and Business Studies (UTB)
01.2011 - 01.2018
- Developed and implemented human resource policies, programs and practices including employee recruitment strategy and new staff orientation
- Responsible for management of payroll, compensation, benefits and leave activities for a team of over 150 employees
- Ensured compliance with legislative and legal requirements in the administration of employee compensation and benefits.
Education
Bachelor of Arts in Education -
Adventist University of Central Africa
Kigali, Rwanda01.2005
Skills
- Paperwork Processing
- Appointment Scheduling
- Call Management
- Product Knowledge
References
References available upon request
Timeline
Customer Service Representative
Ministry of Children Community and Social Services
12.2019 - 08.2022
Customer Service Representative
Cancom Security
09.2019 - 11.2019
Contact Centre Agent
COSTCO Head Office
07.2019 - 09.2019
Administrative Assistant (Volunteer)
World Skills Employment Centre
04.2019 - 06.2019
Assistant Lecturer (Part-Time)
University of Tourism, Technology and Business Studies (UTB)
01.2014 - 01.2018
Human Resource Director
University of Tourism, Technology and Business Studies (UTB)
01.2011 - 01.2018
Bachelor of Arts in Education -
Adventist University of Central Africa
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