Marie Noemi Balane

Dependable Food and Beverage Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

• Excellent English communication skills (spoken and writing)
• Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
• Strong analytical and problem-solving skills to comprehend, solution and act on presented customer concern or problem
• Positive Team Leader and inspire others.
• Ability to multitask and work independently as well as in a team environment.
• Ability to multi-task and navigate multiple applications at the same time.
• Able to identify and resolve problems, remain organized and work well with little or no supervision.
• Understand the importance of providing excellent service to maintain customer satisfaction and create trust with the guest and customers
• Work under pressure with excellent time management skill and prioritization.
• Task Trainer Certified (Departmental Trainer)
• Banquet Service Skills Training – 06/08/10
• Basic Food Safety Certified - 09/07/21 - 09/06/22
• PIC (Person In Charge Certified) - 11/01/21 - 10/31/26
• Document Management Champion (DMS Department Coordinator)
• Flexible working regular shift, night shift and even holidays
• System Tools User:
• Silverware POS – currently using for almost 6 months
• Oracle Fusion – system where you can track Onboarding and Offboarding colleague. Submit and track colleague status changes such as promotion, salary increase, performance review, letter request, movement to other department or property. Self services function, colleague information (can view who’s team under organization) request for Pay slip, Licenses, Visa, documents or records, Live In/Out , vacation, allowances.
• Sky Bayan HRMS / Gantner Time and Attendance - Monitor and track colleague attendance, pull out Summary report of working hours, days and Public Holiday
• Adaco System – Purchase requisition order (General, Food, Beverage items)
• Food Watch System - Monitor and Track Food Handlers and PIC (Person IN Charge) list, Update verification records for HACCP related ( Temperature Cooking, Cooling, reheating)

• HACCP LEVEL 3, Highfield International -Nov.01, 2023 - Oct.31, 2026
• Serving It Right, Responsible Service BC - July 26, 2023 - July 26, 2028