Mariem SY
Administrative Assistant
Quebec City,Québec
Summary
Dynamic administrative professional with a proven track record at CHU De Québec – Université Laval, excelling in client relations and problem-solving. Skilled in Microsoft Office Suite, I enhanced operational efficiency and fostered strong relationships, ensuring high-quality patient care and streamlined processes. Committed to delivering exceptional support and collaboration in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
Administrative Assistant
CHU De Québec – Université Laval
04.2024 - Current
- Opened and managed administrative files across multiple digital systems, ensuring accuracy and traceability
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Called patients to confirm scheduled appointments day in advance.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
Cashier
Walmart
02.2024 - 04.2024
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bank Operations Officer
ORABANK
09.2022 - 11.2023
- Streamlined bank operations by implementing efficient processes and procedures.
- Conducted cash and key audits for controls and compliance.
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Optimized workflow, resulting in increased productivity and efficiency.
- Developed strong relationships with clients, fostering trust and loyalty to the bank.
Education
Master of Science - Public Administration
École Nationale D'administration Publique (ENAP)
Québec, Canada 05.2001 -
BBA - Business Administration
Institut Africain De Management
Dakar 05.2001 -
Skills
Administrative support
Accomplishments
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
Certification
PMP - Project Management Professional
Timeline
Administrative Assistant
CHU De Québec – Université Laval
04.2024 - Current
Cashier
Walmart
02.2024 - 04.2024
Bank Operations Officer
ORABANK
09.2022 - 11.2023
Master of Science - Public Administration
École Nationale D'administration Publique (ENAP)
05.2001 -
BBA - Business Administration
Institut Africain De Management
05.2001 -
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