Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marielle Lehoux

3 Monaco Pl Mount,Auckland

Summary

Reliable Gelato Server with established customer service skills and foodservice experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and ensuring efficient service delivery.

Overview

11
11
years of professional experience

Work History

Gelato Server

Qwelli
03.2024 - 06.2024
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Assisted in preparing catering orders for local events, showcasing the brand''s commitment to community involvement.
  • Provided personalized service with knowledge of flavors, ingredients, and dietary restrictions to accommodate diverse customer needs.
  • Assisted in inventory management, ensuring adequate stock levels of gelato flavors and supplies and minimize waste
  • Completed timely restocking of supplies during shifts to minimize downtime between customers'' orders.
  • Delivered consistent, high-quality gelato scooping for customer satisfaction and repeat business.
  • Optimized serving times by coordinating closely with other servers during high-traffic periods.
  • Collaborated with team members to maintain a positive work environment and ensure smooth operations during peak hours.
  • Handled cash register transactions accurately, maintaining financial integrity within the store.
  • Demonstrated agility in adapting to sudden changes in demand or menu offerings during busy periods or special events.
  • Contributed to successful seasonal flavor launches by offering samples and sharing enthusiasm with customers.
  • Adhered to food safety standards and regulations, ensuring product quality and freshness for customers.
  • Maintained cleanliness and organization of the gelato display case for a visually appealing presentation.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Explained gelato flavors, sizes and other frozen concoctions to customers.
  • Prepared and served coffee, hot chocolate and pastries.

Housekeeper

Aquarium Du Québec
03.2021 - 06.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Cleaned aquarium tank's windows
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Housekeeper

Camping Demi-Lieue
06.2020 - 09.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Verified cleanliness and organization of storage areas and carts.

Summer Camp Counselor

City Of Sainte-Marie
06.2013 - 08.2019
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
  • Collaborated with other recreation staff in developing new recreational activities.
  • Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
  • Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
  • Administered first aid quickly to provide health and safety to campers.
  • Implemented positive reinforcement techniques to encourage desired behavior from campers both individually and within group settings.

Cashier

Dollarama Store
02.2017 - 06.2017
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.

Education

Bachelor in Practice And Study of Litterature - Literature And Creative Writing

Université Laval
Québec, QC
05.2022

Diploma of College Studies - Special Education Technician

Collège Mérici
Quebec, QC
12.2017

Skills

  • Patience and Empathy
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Order Accuracy
  • Allergy awareness
  • Product restocking
  • Time management skills
  • Money Handling
  • Professionalism and Courtesy
  • Issue Resolution

Languages

French
Native or Bilingual
English
Full Professional
Spanish
Elementary

Timeline

Gelato Server

Qwelli
03.2024 - 06.2024

Housekeeper

Aquarium Du Québec
03.2021 - 06.2024

Housekeeper

Camping Demi-Lieue
06.2020 - 09.2020

Cashier

Dollarama Store
02.2017 - 06.2017

Summer Camp Counselor

City Of Sainte-Marie
06.2013 - 08.2019

Bachelor in Practice And Study of Litterature - Literature And Creative Writing

Université Laval

Diploma of College Studies - Special Education Technician

Collège Mérici

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Marielle Lehoux