Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Marielle Eji

Talent Sourcer
Ottawa, ON,ON

Summary

An ambitious, confident, trustworthy and energetic team player with 10+ years' experience in customer service. With great time management skills, currently seeking a permanent position within team management services. With 2 years as a manager in retail, am interested in creative direction within the arts, on-boarding and/or training services to further develop skills. Industries of interest are; fine arts, fashion, and community development. Also thoroughly enjoy working alongside determined individuals.


As a dedicated Talent Acquisition Consultant with success managing full recruitment life cycles. Grateful to have developed and implemented customized strategies to meet specific position requirements and source qualified candidates. Offering 2 years of recruitment strategy development.

Overview

14
14
years of professional experience

Work History

Dance Director - Hip Hop/Jazz Dance Teacher

Moving With Melody
Ottawa, Work From Home
06.2019 - Current
  • Planned, prepared and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Creating thorough warm-up and stretch for dancers
  • Provide safe environment for students through respect and understanding.
  • Cater to individual students and help by answering questions and by observations with instruction on effective procedures during class time.
  • Create 30s-1minute+ dance each week with technique(beginner, intermediate and advanced).
  • Incorporated many dance styles and techniques within instruction.
  • Planned routines for recitals and performances.
  • Utilized different styles of teaching to accommodate students of all capabilities.
  • Communicated with students and parents in person, via email and by phone to resolve issues and answer questions.
  • Coached individual students by-appointment basis with personalized dance teaching and support.
  • Maintained thorough documentation for all classes, payments and appointments.
  • Offered one-on-one instruction to students by appointment.
  • Developed and executed marketing plans to increase studio business.
  • Organized special open houses to gain new clients.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Customer Service Analyst

Enbridge
Work From Home, ON
11.2021 - 07.2022
  • Answered about 50 inbound customer calls and ensured proper documentation.
  • Identifies problems effectively, and follows defined procedures to resolve correctly.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Documents efforts and customer information in system timely as required.
  • Develops and maintains process knowledge, industry knowledge, and business professional skills by participating in training.
  • As well conducting own research to gain more knowledge.
  • Demonstrates understanding of customers business needs and maintains high customer satisfaction ratings.
  • Understands incident management processes, adheres to client information system policies and service desk procedures.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Continuously seek opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback.
  • May promote client products and services by suggesting additional or alternative products to meet customer's needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales,
  • Offered basic technical support for clients on opening and closing gas accounts.
  • Attended team meetings in Microsoft Teams.
  • Received calls from class members.
  • Followed PIPEDA guidelines.
  • Used consultative techniques to understand customer needs and make strategic referrals to business.
  • Multitasking by using 2 monitors and laptop.
  • Navigated SAP throughout each day.

Ticket Sales, Creative Director and Administrative Assistant

Ottawa African Festival
Ottawa, ON
06.2013 - 09.2021
  • Schedule meetings, appointments, and bookings.
  • Inputted data in Excel spreadsheet.
  • Assisted in choosing artists who perform at events.
  • Interviewed potential candidates to be apart of not-for-profit organization.
  • Oversaw, guided and coached 12 designers, more than 25 models and art directors.
  • Provided quality customer service to ensure positive attitude towards events.
  • Managed cash register and processed payments on event day.
  • Sold tickets before event and market events via social media; Facebook, and Instagram.
  • Kept work station clean at all times.
  • Recommend and contact artists who could participate in summer & fall events.
  • Only worked physically in summers and during fundraiser events, preparation time before events really begins in January, but does not interfere with other commitments while working on own schedule.
  • Set dates, and coordinate direction for content on Instagram and locally in calendar for content to be displayed.
  • Negotiated contracts with stylists and photographers to organize photo shoots

Stock Manager

Dynamite Groupe
Toronto, ON
11.2017 - 12.2018
  • Responsible for team member to receive, organize and maintain store inventory.
  • Unpacked more than 200 items of inventory/day.
  • Organized inventory in stockroom and brought full size runs onto sales floor.
  • Replenished stock on sales floor as needed.
  • Answered customer and sale associate questions about available items in stock.
  • Retrieved items from stockroom.
  • Maintained store inventory.
  • Put damaged clothing in respective spot.
  • Maintained cleanliness of stockroom.
  • Observed proper safety procedures in stockroom, particularly when lifting and moving heavy items and maintained zone.
  • Trained associates for stock.

Stock Manager/Key Holder

Call It Spring
Toronto, ON
08.2017 - 03.2018
  • Spoke to about 50 customers/day
  • Managed cash register; including processing customer payments, exchanges and returns when applicable as well as applying discounts,
  • Completed end of day cash flow chart and brought cash in envelope to withdraw in bank.
  • On-boarded new hires.
  • Assisted customers with style options and different sizes.
  • Received shipments and checked for shipment accuracy.
  • Processed orders and kept back room clean.
  • Continuously updated shoe walls for every season.
  • Completed necessary tasks as required.

Education

DEP or Skilled Trade Certificate in Business Management and - Fashion Business

Algonquin College
04.2020

No Degree - Fashion Business Management

Seneca College
08.2019

Skills

  • Customer Service (10 years)
  • Flexible and Adaptable with TeamBuilding Ability
  • Retail/Email/Digital Marketing (8 years)
  • Fluent English/Advanced French

Additional Information

  • Willing to relocate to:, Vancouver, BC - Toronto, ON - Personal Details Highest Level of Education: AEC / DEP or Skilled Trade Certificate

Timeline

Customer Service Analyst

Enbridge
11.2021 - 07.2022

Dance Director - Hip Hop/Jazz Dance Teacher

Moving With Melody
06.2019 - Current

Stock Manager

Dynamite Groupe
11.2017 - 12.2018

Stock Manager/Key Holder

Call It Spring
08.2017 - 03.2018

Ticket Sales, Creative Director and Administrative Assistant

Ottawa African Festival
06.2013 - 09.2021

DEP or Skilled Trade Certificate in Business Management and - Fashion Business

Algonquin College

No Degree - Fashion Business Management

Seneca College

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Marielle EjiTalent Sourcer