Denise Marielle Cruz
Torrance
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Known for excellent customer relations and welcoming attitude. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Poised, personable, and highly skilled in working under pressure and adapting to new situations and challenges. Dedicated to team-driven enviornment.
Overview
8
8
years of professional experience
Work History
Flight Attendant
Skywest Airlines
03.2023 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Improved team morale and efficiency with proactive communication and coordination during in-flight service.
- Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
Restaurant Manager
JNC Pinoy Foodmart
01.2020 - 02.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Private Event Bartender
Blue Eyed Bartender
08.2018 - 02.2020
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Hostess/Server
Taste At The Palisades
02.2017 - 11.2018
- Supervised server balance and monitored table turnover to accurately seat customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Supported servers, food runners and bussers with keeping dining area ready.
Education
No Degree - FAA Certification
Skywest FA Ground Training
Salt Lake City, UT03.2023
Associates of Business - Business
Santa Monica College
Santa Monica, CA08.2019
No Degree - Bartending Training
ABC Bartending School
Culver City, CA08-2018
Independent Artist Program - Music Education
Musicians Institute
Los Angeles, CA06.2017
Skills
- Guest Satisfaction
- Company Culture and Values
- Strong multitasking
- Engaging personality
- Bilingual: English and Tagalog
- Memory retention
- Hospitality service expertise
Timeline
Flight Attendant
Skywest Airlines
03.2023 - Current
Restaurant Manager
JNC Pinoy Foodmart
01.2020 - 02.2023
Private Event Bartender
Blue Eyed Bartender
08.2018 - 02.2020
Hostess/Server
Taste At The Palisades
02.2017 - 11.2018
No Degree - FAA Certification
Skywest FA Ground Training
Associates of Business - Business
Santa Monica College
No Degree - Bartending Training
ABC Bartending School
Independent Artist Program - Music Education
Musicians Institute
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