MARIELLE ANGAMAN
Calgary
Summary
Customer service and marketing professional with 3+ years of experience in client relations, conflict resolution, and service excellence. Proven ability to foster loyalty through empathetic communication and problem-solving. Skilled in bilingual customer engagement, process optimisation, and promoting brand experiences. Adept at fast-paced environments and cross-cultural collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Talent Coordinator
HR Guides
05.2023 - 10.2023
- Coordinated interviews, ensuring seamless communication between candidates and hiring managers.
- Supported diversity and inclusion initiatives, contributing to a increase in diverse talent acquisition.
- Provided ongoing support to hired candidates during their probationary period, addressing any concerns or issues that arose.
- Prepared offer letters, conducted background checks, and facilitated onboarding processes for new hires.
Customer Service Representative
Group Pharma INC
01.2018 - 08.2020
- Resolved 50+ weekly customer inquiries and complaints, achieving a satisfaction rate.
- Trained team members on conflict de-escalation techniques, improving resolution
- Promoted loyalty programs, increasing customer retention
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of International Management - Entrepreneurship
Geneva Business School
Bachelor of Science (Honours) - Business and Management
University of Derby
Skills
- Social Media Strategy
- Paid Advertising
- SEO/SEM
- Google Analytics
- Copywriting
- Video/Image Editing
- Microsoft Office
- Google Suite
Certification
- Inside LVMH : Creation and Branding, LVMH, 2023
- Social Media Marketing, HubSpot Academy, 2023
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Talent Coordinator
HR Guides
05.2023 - 10.2023
Customer Service Representative
Group Pharma INC
01.2018 - 08.2020
Bachelor of Science (Honours) - Business and Management
University of Derby
Bachelor of International Management - Entrepreneurship
Geneva Business School
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