Mariella Pofagi
Ottawa,ON
Summary
Skilled in data analysis and project management, I excel in high-pressure environments, ensuring smooth operations and enhancing user experience through effective collaboration and adaptability. Committed to maintaining high standards and customer satisfaction. Dynamic maritime agent with proven expertise at Navark in delivering exceptional customer service and managing emergency situations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Maritime Flight Attendant
Navark
Longueuil, Quebec
05.2024 - 08.2024
- Customer reception and information.
- Ticket management and high-quality customer service.
- Close collaboration with the captain and crew to ensure a smooth voyage.
- Managing emergency situations calmly and efficiently.
- Receiving and handling customer complaints or requests courteously.
Food Preparation Agent
Provigo
Gatineau, Quebec
02.2023 - 02.2024
- Inventory and display management to meet company standards.
- Manage multiple tasks simultaneously in a high-volume environment.
- Adhere to strict operational procedures and standards.
- Collaborate effectively with the team to ensure smooth, fast service.
- Respond to customer requests courteously and efficiently.
Education
BBA - Business Technology Management
University of Ottawa
Ottawa, ON06-2025
High School Diploma -
Saint Joan of Arc School
Benin05-2020
Skills
- Data analysis
- Knowledge of ERP
- Project management
- Customer service
- Business communication
- Collaboration skills
- Time management
- Sensitivity to user experience
- Analytical thinking
- Critical thinking and problem-solving
- Interdisciplinary collaboration
- Priority management and organizational skills
- Customer focus
- Adaptability to new technologies
- Discretion and a sense of ethics
Accomplishments
- Recipient of Merit Scholarship for Four Consecutive Years
University of Ottawa
Awarded for consistently outstanding academic achievement.
Certification
- Certification in business intelligence and competitive analysis
Languages
French
Native/ Bilingual
English
Professional
Timeline
Maritime Flight Attendant
Navark
05.2024 - 08.2024
Food Preparation Agent
Provigo
02.2023 - 02.2024
BBA - Business Technology Management
University of Ottawa
High School Diploma -
Saint Joan of Arc School
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