Mariella Isho
Etobicoke,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
CIBC
09.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cashier Supervisor
Canadian TIre
Etobicoke, ON
10.2017 - 04.2023
- Edited manuscripts for various genres, including fiction, non-fiction, and young adult, ensuring consistency, clarity, and accuracy
- Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
- Assisted in scheduling staff shifts according to business needs while ensuring adequate coverage at all times.
Education
Humber Institute of Technology and Advanced Learning - Business Management
Humber College
Toronto, ONSkills
- Account Updating
- Data Collection
- Report Generation
- Complaint Resolution
- Staff Training
- Problem-Solving Abilities
- Customer Relationship Management (CRM)
- Product Sales
- Product Knowledge
Timeline
Customer Service Representative
CIBC
09.2021 - Current
Cashier Supervisor
Canadian TIre
10.2017 - 04.2023
Humber Institute of Technology and Advanced Learning - Business Management
Humber College
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