Summary
Work History
Education
Skills
Languages
Timeline
Generic

Marielena Pilo

National City

Summary

Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.

Work History

Crew Member

Marugame Udon
04.2025 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Provided exceptional customer service, ensuring positive experiences for all members.
  • Analyzed customer feedback and provided solutions to improve customer service.

Education

Bachelor of Science - Kinesiology

California State University of San Marcos
San Marcos, CA
06-2028

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Customer engagement
  • Self-discipline
  • Interactive communication skills
  • Leadership qualities

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
ASL
Limited Working

Timeline

Crew Member

Marugame Udon
04.2025 - Current

Bachelor of Science - Kinesiology

California State University of San Marcos
Marielena Pilo