Lily Parra Pena
St. Catharines,Canada
Summary
Versatile administrative and operations professional with extensive experience in healthcare mobility services, government funding coordination, compliance management, and team leadership. Proven ability to navigate complex documentation requirements, privacy standards, and multi-stakeholder environments while maintaining accuracy, efficiency, and client-centred service. Experienced in collaborating with healthcare professionals, government agencies, school boards, community organizations, and families to deliver compliant, high-quality service solutions. Recognized for strong analytical thinking, operational oversight, and ethical handling of confidential information.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administration / Quality Control / Data Analysis
Motion – Make Life Accessible
St. Catharines, Canada
01.2023 - Current
- Coordinate mobility and accessibility solutions for individuals with complex medical and physical disabilities.
- Manage funding documentation and submissions for public programs including Assistive Devices Program, ODSP, IFHP, NIHB, WSIB, Ontario Works, Insurance Providers, School Boards and more.
- Interpret eligibility criteria and ensure documentation aligns with regulatory standards.
- Maintain strict confidentiality of personal and health information in accordance with privacy legislation.
- Prepare quotes, clinical documentation packages, and financial records for funding approval.
- Conduct quality assurance reviews to ensure accuracy, compliance, and audit readiness.
- Collaborate with Occupational Therapists, Physiotherapists, Hospitals, Long-term care facilities, Retirement homes and Assisted living facilities, as well as School Boards, The Children Centre and other community agencies.
- Analyze operational data to improve workflow efficiency and service timelines.
- Serve as liaison between clients, clinicians, funding agencies, and vendors.
- Maintained Chart of Accounts: Tracking assets, liabilities, equity, revenue and expenses.
- Key Impact: Supporting timely access to essential mobility and accessibility equipment that enhances independence and safety.
Retail Store Manager & Operations Leader
Ramhi Global Retail Inc (Danier)
Niagara-on-the-Lake, Canada
01.2017 - 01.2023
- Led multimillion-dollar retail operations with full accountability for administration, payroll, compliance, budgeting, and reporting.
- Managed teams of up to 20 employees, driving performance, accountability, and professional development.
- Oversaw accounts payable/receivable, deposits, inventory control, and financial reconciliation.
- Presented quarterly performance reviews to senior leadership.
- Implemented process improvements to increase efficiency and reduce operational risk.
- Ensured adherence to corporate policies, internal controls, and workplace health & safety standards.
- Resolved complex client concerns using strong communication and conflict-resolution skills.
- Key Strength Developed: Operational leadership within regulated, performance-driven environments.
Retail Store Manager & Operations Leader
Urban Planet
Niagara Falls, Canada
01.2016 - 01.2017
- Led daily operations by optimizing inventory management processes, ensuring timely product availability and enhancing customer satisfaction.
- Implemented strategic merchandising initiatives that increased product visibility, driving sales growth and elevating the customer shopping experience.
- Managed store budgets by monitoring expenses and optimizing labor costs, contributing to overall profitability and resource allocation.
- Trained and mentored a team of staff, fostering a collaborative environment that improved overall store performance and customer engagement.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
Retail Store Manager & Operations Leader
Danier Leather
Niagara Falls, Canada
01.2013 - 01.2016
- Collaborated with cross-functional teams to execute promotional campaigns, enhancing brand awareness and attracting new customers to the store.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
Education
Bachelor of Arts - Honours
Skills
- Healthcare & Mobility Equipment Coordination
- Government Funding Programs (ADP, ODSP, WSIB, OW, NIHB, IFHP)
- Policy Interpretation & Compliance Monitoring
- Confidential Information & Privacy Management
- Documentation & Quality Assurance
- Administrative Operations & Workflow Optimization
- Financial Oversight (AP/AR, Payroll, Reporting)
- Data Analysis & Reporting
- Interdisciplinary Collaboration
- Client & Stakeholder Communication
- Team Leadership & Staff Development
- Health & Safety Compliance (JHSC Certified)
- Microsoft Excel
- Word
- SharePoint
- NAV Systems
- Adobe
- ADP Payroll Systems
- Mobility solutions
- Accessibility solutions
Certification
- First Aid & CPR Certified
- Worker Member – Joint Health & Safety Committee (JHSC)
Languages
- English
- Spanish
- Italian
- Portuguese
- English, Fluent
- Spanish, Native
- Italian, Intermediate
- Portuguese, Intermediate
Professional Development
Healthcare & Mobility (CEUs), Custom Seating & Complex Positioning, Power Mobility Decision-Making, Spinal Cord Injury (SCI) Rehabilitation Equipment, Paediatric Wheelchair Assessment, Long-Term Care Seating Solutions, Skin Protection & Pressure Management, Clinical Documentation Translation for Equipment Configuration
Timeline
Administration / Quality Control / Data Analysis
Motion – Make Life Accessible
01.2023 - Current
Retail Store Manager & Operations Leader
Ramhi Global Retail Inc (Danier)
01.2017 - 01.2023
Retail Store Manager & Operations Leader
Urban Planet
01.2016 - 01.2017
Retail Store Manager & Operations Leader
Danier Leather
01.2013 - 01.2016