Summary
Overview
Work History
Education
Skills
Languages
Contact
Education
Personal Information
Timeline
Generic

Mariela Peña

Anaheim

Summary

Reliable Medical Assistant with MA certificate and background in healthcare and customer service. Service-oriented with a 9-10 year background in the medical field. Core competencies include customer service, patient care and respect, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Overview

13
13
years of professional experience

Work History

Medical Assistant

CHOC
05.2021 - Current
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Measured patient pulse oximetry.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Medical Assistant Back Office

Edinger Medical Group
04.2016 - 04.2021
  • Record patients' medical history, vital statistics, or information such as test results in medical records
  • Schedule appointments for patients
  • Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
  • Administer vaccines/injections
  • Draw cortisone/knewe injections
  • Set up medical laboratory and procedure equipment such as removal of abscess/cyst, joint and tendon injections, hemrrhoidectomies and also Pap smears, etc
  • Change dressings on wounds
  • Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests
  • Contact medical facilities or departments to schedule patients for tests or admission
  • Show patients to examination rooms and prepare them for the physician
  • Prepare and administer medications as directed by a physician
  • Clean and sterilize instruments and dispose of contaminated supplies
  • Authorize drug refills and provide prescription information to pharmacies
  • Interview patients to obtain medical information and measure their vital signs, weight, and height
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
  • Preform ear lavages
  • Glucometer, Hemoglobin and Hemoglobin A1c and PT/INR
  • Entering labs, diagnostic imaging if allowed by physicians.

Lab Technician

I2b- lab
01.2016 - 04.2016
  • Use computers for various applications, such as database management or word processing
  • Perform visual inspections of finished products
  • Compile laboratory test data and perform appropriate analyses
  • Receive and inspect raw materials
  • Investigate or report questionable test results
  • Ensure that lab cleanliness and safety standards are maintained
  • Collect urine specimens.

Medical Assistant Back Office

INFECTIOUS DISEASE CONSULTANTS
07.2015 - 04.2016
  • Record patients' medical history, vital statistics, or information such as test results in medical records
  • Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
  • Interview patients to obtain medical information and measure their vital signs, weight, and height
  • Authorize drug refills and provide prescription information to pharmacies
  • Clean and sterilize instruments and dispose of contaminated supplies
  • Chart preparation, EHR and paper chart
  • Preforming a prior authorization on a medication
  • Scheduling for PICC lines
  • Accepting patient phone calls.

Medical Assistant Back Office

Brain and Spine Institute of California
04.2014 - 07.2015
  • Use computers for various applications, such as database management or word processing
  • Perform visual inspections of finished products
  • Compile laboratory test data and perform appropriate analyses
  • Receive and inspect raw materials
  • Investigate or report questionable test results
  • Ensure that lab cleanliness and safety standards are maintained
  • Collect urine specimens.

Cashier/Customer Service

Anaheim garden walk
09.2011 - 04.2014
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Assist customers by providing information and resolving their complaints
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Greet customers entering establishments
  • Answer customers' questions, and provide information on procedures or policies
  • Sell tickets and other items to customers
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Sort, count, and wrap currency and coins.

Education

High school diploma -

Buena Park High School
Buena Park, CA
06.2010

Certification in Medical Assisting/medical terminology -

North Orange County Rop
Anaheim, CA
01.2010

Skills

  • Experience Administering Injections
  • Laboratory Experience
  • Medical Scheduling
  • Patient Care
  • Vital Signs
  • Appointment Setting
  • Vital Signs Documentation
  • Inventory and supply management
  • Clear Communication
  • Prioritizing stat orders
  • Anatomy and Physiology Knowledge
  • EMR / EHR
  • Patient support
  • Monitoring patient progress
  • Vital Sign Monitoring
  • CPR/AED
  • Flexibility and Adaptability
  • Relationship Building

Languages

Spanish
Elementary

Contact

References:

Shelley Walters (previous manager) 714-904-2783

Amanda Podaca (previous manager) 562-201-0063

Education

Buena Park, CA,Anaheim, CA

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Medical Assistant

CHOC
05.2021 - Current

Medical Assistant Back Office

Edinger Medical Group
04.2016 - 04.2021

Lab Technician

I2b- lab
01.2016 - 04.2016

Medical Assistant Back Office

INFECTIOUS DISEASE CONSULTANTS
07.2015 - 04.2016

Medical Assistant Back Office

Brain and Spine Institute of California
04.2014 - 07.2015

Cashier/Customer Service

Anaheim garden walk
09.2011 - 04.2014

High school diploma -

Buena Park High School

Certification in Medical Assisting/medical terminology -

North Orange County Rop

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Mariela Peña