Mariela Ferrufino
North York ,Ontario
Summary
Dynamic and results-oriented professional with extensive 20 years experience at TJX Winners Canada, excelling in customer service and leadership. Demonstrated ability to enhance team productivity and achieving high standards of workplace efficiency and excellence.
Overview
20
20
years of professional experience
Work History
Warehouse Coordinator/ Key-holder
TJX Winners
11.2004 - Current
- Treating every customer with the out most attention and care
- Processing all customers transactions efficiently as possible.
- Merchandising the sales floor with new products and organizing.
- Health & Safety certified member
- Cash office trained and trainee.
- Ensured that operation, clerical and office activities are well managed.
- Ensure warehouse time productivity is met and the flow of new product is met.
- Keyholder
- First aid Certified
- Maintained high standards of cleanliness throughout the warehouse facility by adhering to housekeeping best practices consistently.
- Communicated and integrated with other departments to share information and coordinate successfully.
- Monitored employee performance closely with regular evaluations and feedback sessions, promoting professional growth within the team.
Sales Verifyer/ Collections
COMDA ADVERTISING CONNECTION
04.2013 - 01.2015
- Handled inbound and outbound calls from Canada and United States.
- Confirm and process orders for customer advertisements.
- Answering customer service calls regarding tracking their shipment, deadlines, incorrect shipping address and payment information.
- Supported credit and collection department with non-English speaking customers.
Education
St. Basil-The-Great College School
Skills
Customer Service
Teamwork
Leadership
Time management
Communication skills
Excellent attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Sales Verifyer/ Collections
COMDA ADVERTISING CONNECTION
04.2013 - 01.2015
Warehouse Coordinator/ Key-holder
TJX Winners
11.2004 - Current
St. Basil-The-Great College School
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