Mariel Parrilla
Customer Service Representative
Winnipeg,MB
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Sutherland Global Services
Angeles Clark, Pampanga
10.2017 - 05.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Sales Staff Member/Cashier Manager
Roadside Alpha Omega Papers and Pens and General Merchandise
Angeles , Pampanga
10.2012 - 04.2016
- Assisted customers with product selection, answered inquiries and provided information about products and services.
- Developed sales strategies to increase customer base and reach monthly goals.
- Demonstrated knowledge of products features, benefits, pricing and availability to customers.
- Maintained inventory levels by restocking shelves with merchandise.
- Resolved customer complaints in a timely manner while adhering to company policies and procedures.
Education
Bachelor of Elementary Education Major in Special Education -
New Era University (Pampanga Branch)
San Fernando Pampanga Philippines Skills
- Scheduling
- Account updating
- Complaint resolution
- Sales closing
- Researching
- Follow-up skills
- Store maintenance
- Call center procedures
- Call center experience
Timeline
Customer Service Representative
Sutherland Global Services
10.2017 - 05.2021
Sales Staff Member/Cashier Manager
Roadside Alpha Omega Papers and Pens and General Merchandise
10.2012 - 04.2016
Bachelor of Elementary Education Major in Special Education -
New Era University (Pampanga Branch)
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