MARIE JEANNE MIRAFLORES

• Processed membership applications and renewals efficiently, ensuring accurate data entry into CRM systems.
• Assisted members with inquiries, resolving issues promptly to enhance customer satisfaction.
• Managed inventory of membership materials, maintaining organization and availability for staff and members.
• Collaborated with team to streamline onboarding processes for new members, improving overall efficiency.
• Trained new staff on membership procedures and customer service standards to foster a knowledgeable team environment.
• Ensured compliance with all privacy laws when handling sensitive member information such as personal contact details or financial transactions history.
• Collaborated with other departments to ensure seamless integration of member needs within overall organizational goals and strategies.
• Processed membership applications, ensuring accurate data entry and timely updates in the database.
• Contributed to increased retention rates through consistent follow-up with members regarding renewals and payment processing.
• Supported organizational growth goals by actively participating in strategic planning meetings focused on increasing membership numbers and overall revenue.
• Enhanced member satisfaction by promptly addressing inquiries and efficiently resolving issues.
• Provided exceptional customer service by actively listening to member concerns and offering appropriate solutions or referrals as needed.
• Served as a knowledgeable resource for potential members seeking information about benefits, fees, policies, and procedures related to joining the organization.
• Coordinated membership events, fostering positive relationships with both current and prospective members.
• Engaged community at fairs and special membership drive events.
• Assists members regarding item availability
• keys credit card applications and provide a high level of member service.

REFUNDS CLERK

• Process merchandise returns by members for cash or credit.
• Writes or keys information for disposition tags on non-saleable merchandise and price adjustments, researches items by computer, gets verification and approvals, when necessary, and rings up return on cash register.
• Documents customer adjustments performed

• Assisted customers with deli selections, providing knowledgeable product recommendations.
• Maintained cleanliness and organization in deli area to ensure compliance with health standards.
• Operated slicing machines and scales efficiently, ensuring consistent portion sizes for products.
• Trained new staff on food safety protocols and customer service best practices.
• Monitored stock levels and coordinated with suppliers to ensure timely replenishment of products.
• Delivered exceptional customer service, resulting in increased customer satisfaction and loyalty.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
• Proactively restocked display cases throughout the day, ensuring optimal product freshness and selection for customers.
• Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when needed.
• Managed perishable inventory efficiently by rotating stock regularly according to expiration dates and seasonal demands to minimize spoilage rates.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

• Prepared legal documents, including pleadings and contracts, ensuring compliance with court requirements.
• Managed attorney calendars, scheduling client meetings and court appearances efficiently.
• Conducted legal research to support case preparation and strategy development for ongoing litigation.
• Collaborated with clients to gather information, maintain case files, and facilitate communication between parties.
• Streamlined filing system for case documents, reducing retrieval time and improving overall office organization.
• Drafted Wills and personal directives of clients

• Assisted customers with inquiries, ensuring satisfaction and promoting a positive shopping experience.
• Prepared food items following safety protocols to maintain quality and consistency.
• Collaborated with team members to streamline food service operations and reduce wait times.
• Conducted inventory management, tracking stock levels and minimizing waste effectively.
• Trained new staff on food handling procedures and customer service best practices.
• Monitored cleanliness of food preparation areas, adhering to health regulations consistently.
• Preparing hot foods such as hotdogs, pizzas, chicken strips and fries and poutine
• operating fryers and serving frozen dessert