Marie Emilie Sookan

• Serve meals and snacks, opposite available food and requests from residents and visitors;
• Make the provisions of condiments and other items on the tables as well as the installation of perishable and non-perishable foodstuffs;
• Clear and clean tables and trays and clean kitchen equipment;
• Clean dishes and utensils; Maintain the cleanliness of the kitchen areas and the dining room;
• Perform any other related tasks.

• Contact the hotel to check for the availability of rooms by phone or email
• Be in charge of the “upgrade verified” for the email booking

Send the quotes to the clients within one hour.

Create a database per destination

• Find the rate available to manage the transfers (including distance between airport/train station to the hotel), and car rental,
• Provide recommendations for restaurants, activities…
• Create tourist tour,
• Find suitable activities within the city to the occasion (honeymoon, anniversary, business…)
• Provide information related to children
• Book the experiences asked by the guest

Send a recap of the itinerary of all services booked 7 days before the arrival

Coordinate all the externals providers (hotels services, car rental, show…)

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Used computerized ticketing systems to process ticket orders accurately and securely.
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
• Researched and resolved customer ticketing issues to promote satisfaction.
• Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
• Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
• Processed cash and credit card transactions securely and promptly for customer payments.
• Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
• Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.

Hired and trained both permanent and temporary staff members.

• Handled catering scheduling, ordered food.
• Handled payment collection and payroll of 7 employees.
• Maintained clean and organized dining areas for optimal guest experience.
• Cultivated warm relationships with regular customers.
• Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked flexible hours across night, weekend, and holiday shifts.