Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Hi, I’m

Marie Curie SANDJOUO

Ottawa,ON
Marie Curie  SANDJOUO

Summary

Dynamic sales professional with proven expertise and experience in client relations and technical support. Excelled in expanding client base and enhancing product offerings through active listening and problem resolution.

Effective team collaborator, adaptable, and focused on achieving results. Skilled in negotiation and communication, valued for reliability and flexibility.

Overview

7
years of professional experience

Work History

BAO Cash and Carry

Sales Agent and Cashier
01.2023 - 07.2024

Job overview

  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of some products or services to promote sales.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.

HOTEL LA FALAISE

Sales Assistant and Customer Service Manager
01.2022 - 01.2023

Job overview

  • Helped restock shelves and ensure products were readily available for customers.
  • Participated in product promotions and special events to attract customers.
  • Collaborated with marketing team to create engaging social media content, driving online engagement.

ALVINE INDIAN HAIR

Customer Service Representative
03.2017 - 02.2021

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

GLOBAL SERVICES VOCATIONAL TRAINING INSTITUTE
DOUALA, CAMEROON

Certificate of Technical Studies from SALES AND CUSTOMER SERVICE
12-2013

University Overview

UNIVERSITY OF DOUALA
DOUALA

Bachelor of Arts from German Language And Literature
07-2012

University Overview

Skills

  • Customer assistance
  • Sales training
  • Active listening
  • Problem resolution
  • Call center experience
  • Call center operations
  • Live chat support
  • Language proficiency

Accomplishments

Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Languages

English
Professional Working
French
Native or Bilingual
German
Native or Bilingual

Interests

  • Creative Writing, Participating in fundraising events to support local charities, community projects
  • Offering time and support to shelters for the homeless and animals
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Learning new cooking techniques and expanding my culinary skills
  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Sales Agent and Cashier
BAO Cash and Carry
01.2023 - 07.2024
Sales Assistant and Customer Service Manager
HOTEL LA FALAISE
01.2022 - 01.2023
Customer Service Representative
ALVINE INDIAN HAIR
03.2017 - 02.2021
GLOBAL SERVICES VOCATIONAL TRAINING INSTITUTE
Certificate of Technical Studies from SALES AND CUSTOMER SERVICE
UNIVERSITY OF DOUALA
Bachelor of Arts from German Language And Literature
Marie Curie SANDJOUO